Enterprise Account Manager

Focus: Expansions & Renewals | Named Strategic Accounts Location: Remote (US-based)

Travel: 40–50% regular travel to enterprise customer sites and executive meetings

Company Description

DeepHow is a Physical AI platform for industrial manufacturing, pharmaceuticals, and utilities that helps organizations capture expert know-how, turn it into dynamic work instructions, and drive verified execution on the front line. The platform spans knowledge capture and sharing, AI-powered verification through Smart Compare and photo/video validation, and time and motion intelligence through guided workflows, SOP adherence, and real-time execution visibility. DeepHow supports customers from knowledge capture to verified execution, with strategic account expansion often centered on verification, AI-guided workflows, and time and motion intelligence.

Role Description

The Enterprise Account Manager owns the commercial relationship for DeepHow’s largest and most strategic accounts. This role is responsible for closing expansions, protecting renewals, and growing

revenue across a named portfolio of industrial manufacturing, pharmaceutical, and utilities customers, with a strong focus on strategic module expansion.

Working as the commercial counterpart to the Enterprise Customer Success Manager, this role turns adoption success into signed contracts through additional sites, advanced product capabilities, and multi-year agreements.

What You'll Own

Expansion revenue across named accounts, including new sites, additional users, and product tier upgrades such as Verification, AI-guided workflows, and time and motion intelligence. Renewal outcomes, including protecting existing revenue and converting at-risk renewals into multi-year commitments. Net revenue retention for the portfolio.

Executive relationships at the VP and C-suite level.

Commercial strategy for each account, including pricing, packaging, negotiations, and long-range account plans.

Key Responsibilities

Drive expansion revenue by identifying, qualifying, and closing growth opportunities tied to new sites, broader user rollouts, verification, AI-guided workflows, and time and motion intelligence.

Own commercial renewal conversations, including pricing, contract structure, and multi-year terms.

Build executive access and maintain senior stakeholder relationships across each account.

Lead commercial EBRs with proposals, ROI data, benchmarks, and forward-looking growth plans.

Partner closely with the Enterprise Customer Success Manager on shared account plans, forecasts, and renewal risk management.

Navigate complex enterprise deals involving procurement, legal, and InfoSec review cycles.

Maintain accurate pipeline and forecast discipline in HubSpot.

Success Measures

Expansion revenue: Hit or exceed quarterly expansion quota. Net revenue retention: 115% or higher across the named account portfolio.

Renewal rate: 95% or higher by revenue.

Pipeline coverage: Maintain 3x quota in active expansion opportunities.

Multi-year conversion: 30% or more of renewals converted to multi-year agreements.

Product upgrades: Consistent expansion from Capture & Sharing into Verification and workflow intelligence modules.

Required Experience

7+ years in enterprise SaaS account management focused on expansion and renewals.

Proven experience growing and renewing complex enterprise SaaS accounts in multi-stakeholder environments.

Deep experience selling into industrial manufacturing, pharmaceuticals, and utilities.

Executive presence across both plant-floor and boardroom conversations.

Negotiation experience across procurement, InfoSec, and legal reviews.

Strong CRM and pipeline discipline.

Highly collaborative working style with Customer Success, Solutions, and leadership teams.

Travel

40–50% travel, primarily to named account headquarters and operating sites across North America. Onsite presence is expected for executive meetings, commercial EBRs, expansion discovery sessions, and contract negotiations.

Equal Opportunity

DeepHow is an Equal Opportunity Employer committed to building an inclusive environment for all employees.