Sr. System Support Specialist - Coupa
Discover Dollar
Customer Service
Bengaluru, Karnataka, India
Posted on May 20, 2026
Position Summary
This role is responsible for the ongoing support, configuration, and optimization of Client’s Coupa platform, with a focus on Procure-to-Pay (P2P) processes. You will partner closely with Finance, Procurement, and Technology teams to ensure the stability, integrity, and continuous improvement of Coupa capabilities, including requisitions, purchase orders, invoicing, supplier enablement, and integrations.
What You Will Do
- Provide day-to-day functional support for the Coupa platform, including incident triage and issue resolution
- Configure and maintain Coupa modules supporting end-to-end P2P processes
- Monitor application performance and data integrity
- Perform root cause analysis and implement sustainable fixes
- Support supplier enablement, catalog management, and invoicing workflows
- Partner with stakeholders on system enhancements and improvements
- Support UAT, releases, and go-live readiness
- Develop reporting and dashboards for operational insights
What We Are Looking For
- Strong experience supporting Procure-to-Pay (P2P) processes
- Experience with incident, problem, and change management
- Ability to translate business requirements into system configurations
- Experience supporting UAT and defect management
- Understanding of integrations and data flows
What You Will Bring
- 5+ years of experience in application support with a focus on Coupa or similar platforms
- Hands-on Coupa experience including requisitioning, purchasing, invoicing, and workflows
- Strong problem-solving and analytical skills
- Ability to analyze data, logs, and perform basic queries
- Experience working in structured service management environments
- Bachelor’s degree in Business, Finance, Information Systems, Supply Chain, or equivalent
