Head of Studio Operations (Internal Applicants Only)
DiveThru
Operations
Canada · Edmonton, AB, Canada
Posted on Jun 4, 2026
Head of Studio Operations (Internal Applicants Only)
Edmonton, Alberta, Canada .
full-time . June 3, 2026
Description
Are you a strategic leader who thrives at the intersection of people, operations, and culture? Are you ready to develop and inspire your team to create the best client experience, steeped in inclusivity and belonging? Do you want to play a key role in enhancing the mental health of your community?
If you’re still reading, it means you’re the perfect fit! Hi! We're DiveThru. Through our in-person studios and online platform, we provide mental health support, designed with today’s generation in mind. Our services include therapy and psychological assessments. We also partner with organizations to make mental health support more accessible for their teams.
As a mental health tech company with funding from groups like Alberta Innovates, we are integrating technology into the therapy experience to improve therapist and client experiences and outcomes. By bringing together every element, from matching with a therapist, managing appointments, accessing resources, and tracking progress directly in the DiveThru app, we are modernizing the therapy experience. The centralization of therapy tools means one less thing to worry about so that clients can focus on what matters — their mental health.
We’re looking to add a Head of Studio Operations to our DiveThru Crew. This is a leadership role responsible for the operational health, culture, and performance of our studios across all locations. Reporting directly to the CEO, you’ll own the studio operations function — leading our studio team and translating strategy into day-to-day operational excellence across our network of studios.
Here’s What You’ll Get By Joining Our Team:
- Paid vacation so you can take the time off that you deserve
- Paid flex days (because we get it - life happens)
- Health, dental, and extended benefits plan starting from day 1
- Ability to attend professional development and mental health related workshops
- The opportunity to be a part of a growing company with advancement as we continue to grow
Ready to join us? Okay, let’s talk about the official stuff:
Your General Responsibilities:
- Own and oversee day-to-day studio operations across all DiveThru locations, ensuring each studio runs efficiently, consistently, and profitably.
- Provide leadership, coaching, and development to the studio team.
- Develop, optimize, and maintain studio-level policies and procedures, leading rollout and ensuring consistent adherence across all locations.
- Champion a positive, connected studio culture through team engagement initiatives, events, recognition, and consistent internal communication.
- Serve as an operational point of contact for all team members, supporting onboarding, offboarding, and day-to-day business and studio inquiries.
- Ensure an exceptional, consistent client experience across all studios, managing escalated issues and supporting complex client matters.
- Monitor and review studio performance reports, analyze key metrics, and oversee profile and direct billing audits.
- Manage therapist payroll, oversee studio revenue tracking, and ensure operations remain within approved budgets.
- Serve as the primary point of contact with building management and vendors, and coordinate with contractors for studio maintenance and repairs.
- Support change management at the studio level and collaborate closely with the broader leadership team to drive continuous improvement.
Your Skills:
Our ideal candidate brings the following to the table:
- Strong leadership and people management skills, with the ability to develop, coach, and lead psychologically safe teams.
- Solid understanding of business financials, including budgets, payroll, and profitability.
- Strong analytical skills with the ability to translate data and metrics into actionable decisions.
- Excellent operational and organizational skills with a high attention to detail.
- Exceptional communication and interpersonal skills, with the ability to build relationships across a diverse team.
- Ability to develop and implement policies, processes, and operational systems.
- Sound judgment and strong problem-solving skills.
- Comfortable managing multiple priorities in a fast-paced, growing organization.
- High degree of professionalism, confidentiality, and discretion.
- A genuine interest in mental health and a deep commitment to the communities we serve.
Considered A Plus:
- Completed courses related to psychology or mental health (e.g. suicide intervention training)
- Diploma or degree in Business Administration, Psychology, or a related field
Location
This role oversees all DiveThru studio locations in the greater Edmonton area. As such, the Head of Studio Operations will be expected to work out of all locations on a rotating basis and should be comfortable with regular travel between studios.
Hours
This is a full-time management position. Hours of work will generally be Monday-Friday daytime hours, though evening and weekend availability may occasionally be required.
The Next Steps
Since this job posting is open only to internal candidates, we want to keep things simple. There’s no need to submit a resume or cover letter — just fill out a short application through this posting with your basic contact info and answer one screener question, and that’s it! After that, we’ll be reaching out to schedule interviews ASAP. This process will only include one interview.
Please note that the deadline to apply to this role is end of day June 8, 2026.
How We Hire
It’s our incredible DiveThru Crew that truly defines us! We're united by one common mission: to ensure no one struggles alone. DiveThru proudly stands as an equal opportunity employer. We're all about celebrating each person and the unique intersections of their identities. Why? Because we firmly believe that diverse and inclusive teams don't just make us better decision-makers; they spark the innovation needed to best serve our community. If you need reasonable accommodations during the application process, we've got your back. Let's collaborate to meet your needs because we're committed to supporting you every step of the way. Our inclusive work environment is a source of celebration, and we encourage folks from all backgrounds and perspectives to apply. Your uniqueness is what makes us thrive!
