About the Role

The CSA will be involved in key areas that bridge customer support with strategic account management, and lead projects which ensure that customers receive value while engaging with the DocStation platform and product suite.

Responsibilities

• Strategic Support: Participate in key projects critical to the team's success, and present findings and recommendations to leadership, demonstrating both strategic thinking and effective communication skills
• Claims Triage: Work with revenue cycle to identify issues with medical claims, correct errors, and resubmit to payer
• Payer Research: Work with the revenue cycle manager to call payers for claims
• Customer Engagement: Gradually assume more direct customer responsibilities, from support tasks, to follow-ups, to addressing customer queries and training on new features
• Operational Excellence: Support all phases of the post-sales customer lifecycle, including onboarding, renewals, and ongoing account management. Take ownership of operational tasks to develop a robust understanding of day-to-day customer success operations
• By 90 days, you'll independently manage the support queue to ensure every customer receives an accurate, high-quality responses
• Customer Advocacy: Act as a liaison between customers and internal teams (Engineering, Product, Sales, Operations) to communicate customer needs and feedback. Engage in problem-solving that enhances product value and customer satisfaction
• Risk Management: Proactively identify and communicate potential customer churn risks and collaborate with the team to devise preventative strategies.
• Professional Development: Engage in learning and development opportunities to prepare for the CSM role. This includes shadowing current CSMs, participating in customer meetings, and undergoing formal training programs.

Requirements

• Demonstrated proactive problem-solving skills with a strong commitment to customer satisfaction
• Effective ability to convey ideas and information clearly, concisely, and persuasively to a variety of audiences
• Highly motivated individual with a desire to grow professionally
• At least 1 year of experience in a customer-facing role, preferably within healthcare, SaaS, or consulting
• Strong foundation in customer success principles, technologies, and processes
• Proven ability to work collaboratively across various teams and communicate effectively with diverse stakeholders

Salary

The salary range for this full-time position is $60,000 - $70,000. Our salary ranges are determined by role and level and reflect the minimum and maximum salary across all US locations (please note: salaries are location agnostic). Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization.

Job Location

DocStation is a fully remote company based in the US. We work with team members and contractors in the US. For this role, we are seeking US-based candidates only.

Why DocStation

DocStation is a cloud-based medical billing and clinical services platform built for modern pharmacies. We help independent pharmacies, pharmacy chains, and health system pharmacies capture revenue from the clinical services they already provide — vaccines, consultations, Durable Medical Equipment (“DME”), testing, and more — through a single, unified platform. Trusted by pharmacies across the country, DocStation is the operating system for the modern clinical pharmacy.

We're a mission-driven team that believes pharmacists deserve to be paid for the care they deliver. Every role at DocStation contributes directly to that outcome.

• Fully remote with standard working hours
• Meaningful work with a clear scope and visible impact
• Be part of a small, collaborative team where your contributions matter
• Competitive salary

Interested? Please submit your resume and cover letter via this posting. We look forward to meeting you!

DocStation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact us at careers@docstation.co.