1. 负责Lazada平台客服产品运营，对平台客服的整体业务目标负责，持续优化服务能力与用户体验，降低平台成本。
2. 洞察东南亚用户特点，结合国家策略，通过深入的数据分析挖掘本地化需求，推进客服流程改善以及体验提升；
3. 能协同业务运营、技术、设计等多部门，完成产品运营策略的发起、落地与上线后的数据分析与迭代。

1. Lead product operations for Lazada's customer care service, driving business objectives by optimizing service capabilities, enhancing user experience, and reducing costs.
2. Identify localized needs through data analysis and market insights across Southeast Asia. Improve customer care service processes aligned with regional strategies.
3. Collaborate with cross-functional teams (business operations, tech, design) to initiate, implement, and iteratively optimize product strategies through post-launch performance analysis.

1. 了解电商行业客服动态，具备行业视野，对客服业务有深刻的业务洞察力；了解AI领域技术发展趋势，关注前沿技术发展信息，能够利用AI能力为客服业务提效赋能；
2. 英文和中文均可作为工作语言，有团队合作精神，并能整合多方力量达成业务目标；
3. 本科及以上学历，10年以上产品运营工作经验。有海外电商、客服业务、团队管理经验者优先。

1. Deep understanding of e-commerce customer service trends with strategic business acumen. Proficient in applying AI technologies to enhance operational efficiency.
2. Full professional English and Chinese proficiency. Strong team player able to coordinate stakeholders for goal achievement.
3. Bachelor's degree or higher. 10+ years in product operations. Preferred: Experience in overseas e-commerce, customer service systems, team management.