Team and Role Introduction
The Assortment, Content & Ads Governance Team (ACAG team) is part of the Lazada’s Risk and Security, and it is charged with the mission of developing a comprehensive strategy for Lazada with regards to assortment, so as to foster a healthy and safe e-commerce environment for our users.
团队与职位介绍
商品分类、内容及广告治理团队（ACAG团队）隶属于Lazada风险与安全部门，其使命是为Lazada制定全面的商品分类战略，从而为用户营造健康、安全的电商环境。

The role is responsible for developing and implementing proactive strategies and operational processes to protect users from Assortment and Content related risks (Prohibited and Controlled Goods, IP infringement products, hate speech etc). You will have access to analytical tools to develop and implement strategies and solutions using data driven methodologies to mitigate the risks associated with platform assortment and content.
该职位负责制定并实施主动策略及运营流程，保护用户免受商品分类及内容相关风险的影响（包括违禁和管制商品、知识产权侵权产品、仇恨言论等）。您将运用数据分析工具，通过数据驱动的方法开发策略和解决方案，以降低平台商品分类及内容相关的风险。

Responsibilities
Develop a deep understanding of the eCommerce customer and seller journey, including registration and onboarding, product listing, order placement, payment, user interactions, returns and refunds, user reports and feedback, etc.
Develop subject matter expertise on eCommerce platform operation and governance, where rules, strategies, and enforcements are effectively established to ensure users are compliant with platform policies.
Lead cross-functional efforts to enhance platform policies and operational mechanisms, fostering a collaborative environment to support ongoing strategy refinement.
Work with large data sets to analyze patterns, trends, and modus operandi of platform operation and governance issues (as well as merchants who perpetrate these issues).
Make data-driven recommendations on prioritization of controls for platform governance and product compliance.
Collaborate with PD, Tech, and Algo counterparts to build machine learning models and rules to detect assortment and user related operation and governance issues on the platform.
Operate the risk engine, including the creation and continuous evaluation of rules to prevent and detect platform operation and governance issues.
Capture and communicate findings with internal and external stakeholders through dashboards, periodic reports, and presentations.
岗位职责
1/ 深入理解电商客户与卖家的全流程体验，包括注册与入驻、商品上架、订单生成、支付、用户互动、退货退款、用户报告与反馈等环节。
2/ 建立对电商平台运营与治理的专业知识，包括有效制定规则、策略及执行机制，确保用户遵守平台政策。
3/ 牵头跨部门协作，优化平台政策与运营机制，推动协作环境以支持策略的持续完善。
4/ 处理大量数据集，分析平台运营与治理问题的模式、趋势及作案手法（包括涉及违规的商家行为）。
5/ 基于数据提出优先级建议，明确平台治理与商品合规的控制重点。
6/ 与产品开发（PD）、技术（Tech）及算法（Algo）团队合作，构建机器学习模型及规则，检测平台上的商品分类及用户相关的运营与治理问题。
7/ 运营风险引擎，包括创建并持续评估规则，以预防和识别平台运营与治理问题。
8/ 通过仪表盘、定期报告及演示汇报，向内部与外部相关方传递分析结果与洞察。

A Bachelor's/Postgraduate degree in an applicable field of study: Finance, Business, Accountancy, Computer Science, Math, Statistics, etc.
At least 5 years of experience in platform governance, operations, risk analytics, business intelligence, forensics, or other related roles in the technology, financial, or consulting industry
Experience in e-commerce trust & safety or with experience in C2C marketplaces is preferred
Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions
Effective communicator with excellent interpersonal skills, capable of working with diverse teams and stakeholders to ensure alignment and collaboration
Proactive problem-solver, able to identify potential issues and implement solutions from end to end
Excellent written and verbal communication in English
Working knowledge of SQL to extract and analyze large data sets is required
Ability to manage ambiguity and thrive in a fast-paced working environment

任职要求
1/拥有金融、商业、会计、计算机科学、数学、统计学等相关领域的本科或研究生学历。
2/至少5年平台治理、运营管理、风险分析、商业智能、法务分析或相关岗位经验，行业背景需为科技、金融或咨询领域。
3/有电商平台信任与安全（Trust & Safety）或C2C平台相关经验者优先。

核心能力
数据分析能力：出色的分析与量化技能，能通过数据及指标验证假设、支撑决策并推动行动落地。
沟通协作能力：优秀的沟通及人际交往技巧，擅长与多元化团队及利益相关方协作，确保目标一致与高效协同。
问题解决能力：积极主动的问题解决者，能够端到端识别潜在风险并推动解决方案实施。
语言与技术技能：具备优秀的英文书面与口头表达能力，熟练使用SQL进行大数据提取与分析。