Customer Care - Buyer Platform Chatbot Product Operations-BGC
Drive Spotter
Accounting & Finance, Product, Operations, Customer Service
Philippines
Posted on Oct 28, 2025
Department:
Product Management
Location:
Philippines
Department: Product Management
Location: Philippines
Job Description
Key Tasks & Responsibilities
- Responsible for the operation of platform intelligent customer service products, optimizing customer service processes to enhance customer satisfaction and the efficiency of customer service;
- Gain deep insights into the Southeast Asian market user characteristics, align with national strategies, and identify localized operation needs through data analysis to improve the intelligent customer service experience;
- Collaborate with product, technology, design, and other departments to ensure the effective implementation and continuous iteration of product solutions, promoting the enhancement of platform service capabilities and cost reduction.
- Responsible for the operation of platform intelligent customer service products, optimizing customer service processes to enhance customer satisfaction and the efficiency of customer service;
- Gain deep insights into the Southeast Asian market user characteristics, align with national strategies, and identify localized operation needs through data analysis to improve the intelligent customer service experience;
- Collaborate with product, technology, design, and other departments to ensure the effective implementation and continuous iteration of product solutions, promoting the enhancement of platform service capabilities and cost reduction.
Job Requirements
Qualifications & Skills
- Bachelor's degree or above, with more than 3 years of experience in operations, preferably with intelligent customer service/chatbot product experience;
- Stay updated on AI industry development, possess strong data analysis skills to identify problems and propose solutions through data mining, driving business growth;
- Strong understanding of customer service chatbot workflows, with the ability to effectively optimize and enhance chatbot functionality and efficiency;
- Proficiency in English as a working language, with clear logical thinking and innovative awareness, capable of organizing and summarizing needs in complex business scenarios.
- Bachelor's degree or above, with more than 3 years of experience in operations, preferably with intelligent customer service/chatbot product experience;
- Stay updated on AI industry development, possess strong data analysis skills to identify problems and propose solutions through data mining, driving business growth;
- Strong understanding of customer service chatbot workflows, with the ability to effectively optimize and enhance chatbot functionality and efficiency;
- Proficiency in English as a working language, with clear logical thinking and innovative awareness, capable of organizing and summarizing needs in complex business scenarios.
