Customer Care Solutions-Buyer Platform Chatbot Product Operations
Drive Spotter
Accounting & Finance, Product, Operations, Customer Service
Malaysia
Posted on Oct 31, 2025
Department:
Product Management
Location:
Malaysia
Department: Product Management
Location: Malaysia
Job Description
1.Responsible for the operation of platform intelligent customer service products, optimizing customer service processes to enhance customer satisfaction and the efficiency of customer service;
2.Gain deep insights into the Southeast Asian market user characteristics, align with national strategies, and identify localized operation needs through data analysis to improve the intelligent customer service experience;
3.Collaborate with product, technology, design, and other departments to ensure the effective implementation and continuous iteration of product solutions, promoting the enhancement of platform service capabilities and cost reduction.
2.Gain deep insights into the Southeast Asian market user characteristics, align with national strategies, and identify localized operation needs through data analysis to improve the intelligent customer service experience;
3.Collaborate with product, technology, design, and other departments to ensure the effective implementation and continuous iteration of product solutions, promoting the enhancement of platform service capabilities and cost reduction.
Job Requirements
1.Bachelor’s degree or higher, preferably with experience in intelligent customer service or chatbot products;
2.Fluency in English as a working language (Chinese proficiency is a valuable asset), with strong logical thinking and innovation skills to analyze business needs and summarize requirements effectively;
3.Stay updated on AI industry trends, with data analysis skills to identify issues, propose data-driven solutions, and drive business growth;
4.Deep understanding of customer service chatbot workflows, with the ability to optimize and enhance chatbot functionality and efficiency.
2.Fluency in English as a working language (Chinese proficiency is a valuable asset), with strong logical thinking and innovation skills to analyze business needs and summarize requirements effectively;
3.Stay updated on AI industry trends, with data analysis skills to identify issues, propose data-driven solutions, and drive business growth;
4.Deep understanding of customer service chatbot workflows, with the ability to optimize and enhance chatbot functionality and efficiency.
