• Serve as the primary liaison on behalf of Head of General Operations, between General Operations and Commercial / Cross-Functional teams, coordinating efforts across multiple functions to ensure alignment and operational synergy
• Lead the planning, execution, and delivery of high-priority cross-functional projects within General Operations, ensuring they meet business objectives, timelines, and quality standards.
• Design and implement streamlined, centralized operational frameworks—including data collection, reporting, and analysis—that improve process efficiency, accuracy, and scalability.
• Drive the development and maintenance of integrated dashboards and reporting platforms, consolidating diverse data sources to provide actionable insights and enhance transparency for stakeholders.
• Plan, prepare, and facilitate monthly operations huddles and management meetings, synthesizing key performance data and operational updates into clear, strategic communications.
• Identify operational bottlenecks and risks impacting execution and front-line teams; lead root cause analysis and collaborate with stakeholders to design and implement effective solutions.
• Build strong, consultative partnerships with Category Managers, Category Directors, Regional, and other functional leaders to ensure smooth operational workflows, resolve challenges proactively, and support the successful execution of core operations & activities

• Proven aspiration for full career ownership within an e-Commerce environment, demonstrating strong commitment to growth and development in this sector.
• Minimum of 5 years of relevant experience in operations, project management, or commercial roles, preferably within e-Commerce or related industries.
• Demonstrated adaptability and openness to change, with a proactive, hands-on approach to navigating and driving unconventional solutions in a fast-paced environment.
• Self-motivated and eager to learn continuously, with a strong desire to grow professionally and achieve personal excellence.
• Resilient problem-solver with a track record of effective leadership and the ability to manage challenges constructively under pressure.
• Agile and influential collaborator who thrives in team settings and cross-functional environments; excellent interpersonal skills with the ability to engage and communicate effectively at all levels.
• Passionate and knowledgeable about diverse product categories in the local market, with established networks and key contacts across international and local brands and retailers being a strong advantage.
• Proficient in English (verbal and written communication); fluency in Chinese (Cantonese or Mandarin) is a plus.
• Comfortable managing multiple simultaneous projects, demonstrating creativity, organizational skills, and meticulous attention to detail.
• Strong analytical mindset with a deep appreciation for data-driven decision-making, particularly in relation to P&L management and category performance analysis.
• Proficient user of Microsoft Office tools, especially Word, Excel, and PowerPoint, with the ability to create impactful reports and presentations.