Key Account Manager - FMCG (Mother & Baby, Toys & Games)-BGC (5)
Drive Spotter
Sales & Business Development
Philippines
Posted on Jan 5, 2026
Department:
Commercial
Location:
Philippines
Department: Commercial
Location: Philippines
Job Description
The role
As a Key Account Manager in our Category-Sub Category Team, you will be responsible for nurturing and managing relationships with our valued sellers. You will play a pivotal role in resolving seller issues, promoting our programs and solutions, and ensuring that sellers optimize their performance on our platform. This role reports into the Category Manager.
Solutions Architect
• Act as the primary point of contact for sellers to address any concerns related to programs, sponsored solutions, campaigns, or logistics; among others.
• Collaborate with internal teams to find effective solutions to seller issues and ensure prompt resolution.
Performance Consultant
• Monitor seller performance metrics, including sales, customer satisfaction, and compliance with platform policies.
• Identify areas of improvement and work closely with sellers to develop action plans for growth.
Relationship Manager
• Conduct regular in-person visits to seller locations to strengthen relationships and gain insights into their operations.
• Gather feedback, understand challenges, and provide on-site support to improve seller experience.
Engagement Champion
• Present and promote our platform's various features, programs, and solutions to sellers.
• Tailor pitches to the unique needs and goals of each seller, driving adoption and engagement.
• Provide training and guidance to sellers on platform tools, best practices, and strategies to enhance their performance.
As a Key Account Manager in our Category-Sub Category Team, you will be responsible for nurturing and managing relationships with our valued sellers. You will play a pivotal role in resolving seller issues, promoting our programs and solutions, and ensuring that sellers optimize their performance on our platform. This role reports into the Category Manager.
Solutions Architect
• Act as the primary point of contact for sellers to address any concerns related to programs, sponsored solutions, campaigns, or logistics; among others.
• Collaborate with internal teams to find effective solutions to seller issues and ensure prompt resolution.
Performance Consultant
• Monitor seller performance metrics, including sales, customer satisfaction, and compliance with platform policies.
• Identify areas of improvement and work closely with sellers to develop action plans for growth.
Relationship Manager
• Conduct regular in-person visits to seller locations to strengthen relationships and gain insights into their operations.
• Gather feedback, understand challenges, and provide on-site support to improve seller experience.
Engagement Champion
• Present and promote our platform's various features, programs, and solutions to sellers.
• Tailor pitches to the unique needs and goals of each seller, driving adoption and engagement.
• Provide training and guidance to sellers on platform tools, best practices, and strategies to enhance their performance.
Job Requirements
Qualifications & Skills
• Proven track record of successful negotiations and relationship management
• Can easily build rapport and relationship to assigned Key Accounts in the sub-category
• Excellent communication and interpersonal skills.
• Ability to analyze data and draw actionable insights.
• Proactive problem-solving skills and a customer-centric mindset.
• Willingness to travel for on-site seller visits.
• Bachelor's degree in Business, Marketing, Sales, or a related field (preferred)
• Strong understanding of e-commerce operations and marketplace dynamics (preferred).
• Proven track record of successful negotiations and relationship management
• Can easily build rapport and relationship to assigned Key Accounts in the sub-category
• Excellent communication and interpersonal skills.
• Ability to analyze data and draw actionable insights.
• Proactive problem-solving skills and a customer-centric mindset.
• Willingness to travel for on-site seller visits.
• Bachelor's degree in Business, Marketing, Sales, or a related field (preferred)
• Strong understanding of e-commerce operations and marketplace dynamics (preferred).
