服务解决方案运营-杭州
Drive Spotter
China
Posted on Feb 10, 2026
Department:
Customer Service
Location:
China
Department: Customer Service
Location: China
Job Description
【职位描述】：
1、主导电商平台客服的痛点分析，识别高频问题，制定并实施全面的服务解决方案，提升客户满意度。
2、负责服务质量与效率的监测，运用数据驱动的方法持续优化运营策略，确保服务流程的高效运行。
3、与各部门协作，确保解决方案的快速响应和有效执行，为买卖家提供卓越的用户体验。
4、制定并执行服务质量标准，通过持续改进，确保解决方案的及时性和准确性。
5、监控业务指标，定期分析运营数据，为决策提供支持，推动客服团队的业绩提升。
1、Lead the analysis of pain points in e-commerce customer service, identify high-frequency issues, and develop comprehensive service solutions to enhance customer satisfaction.
2、Responsible for monitoring service quality and efficiency, continuously optimizing operational strategies using data-driven methods to ensure smooth process flow.
3、Collaborate with various departments to ensure swift response and effective execution of solutions, delivering exceptional experiences for both buyers and sellers.
4、Establish and enforce service quality standards, continuously improving to ensure timely and accurate solutions.
5、Monitor business KPIs, regularly analyze operational data, and provide insights to support decision-making, driving performance improvements for the customer service team.
1、主导电商平台客服的痛点分析，识别高频问题，制定并实施全面的服务解决方案，提升客户满意度。
2、负责服务质量与效率的监测，运用数据驱动的方法持续优化运营策略，确保服务流程的高效运行。
3、与各部门协作，确保解决方案的快速响应和有效执行，为买卖家提供卓越的用户体验。
4、制定并执行服务质量标准，通过持续改进，确保解决方案的及时性和准确性。
5、监控业务指标，定期分析运营数据，为决策提供支持，推动客服团队的业绩提升。
1、Lead the analysis of pain points in e-commerce customer service, identify high-frequency issues, and develop comprehensive service solutions to enhance customer satisfaction.
2、Responsible for monitoring service quality and efficiency, continuously optimizing operational strategies using data-driven methods to ensure smooth process flow.
3、Collaborate with various departments to ensure swift response and effective execution of solutions, delivering exceptional experiences for both buyers and sellers.
4、Establish and enforce service quality standards, continuously improving to ensure timely and accurate solutions.
5、Monitor business KPIs, regularly analyze operational data, and provide insights to support decision-making, driving performance improvements for the customer service team.
Job Requirements
【职位要求】：
1、本科及以上学历，电子商务、市场营销或相关专业，3年以上电商平台客服或运营经验。
2、具备出色的解决方案设计能力，能针对复杂场景提出创新且实际的解决方案。
3、熟悉客服运营流程，有丰富的质效监测和优化经验，善于运用数据进行决策。
4、优秀的沟通协调能力，能够跨部门合作，推动解决方案的落地执行。
5、具备强烈的责任心和用户导向思维，致力于提升买卖家的用户体验和解决方案效率。
1、Bachelor's degree or above in E-commerce, Marketing, or related disciplines, with at least 5 years of experience in e-commerce customer service or operations.
2、Outstanding solution design skills, capable of proposing innovative and practical solutions for complex scenarios.
3、Familiarity with customer service operations, extensive experience in quality and efficiency monitoring, and proficient in data-driven decision-making.
4、Excellent communication and collaboration skills, able to work across departments to facilitate solution implementation.
5、Strong sense of responsibility and user-centric mindset, dedicated to improving the user experience and solution efficiency for both buyers and sellers.
1、本科及以上学历，电子商务、市场营销或相关专业，3年以上电商平台客服或运营经验。
2、具备出色的解决方案设计能力，能针对复杂场景提出创新且实际的解决方案。
3、熟悉客服运营流程，有丰富的质效监测和优化经验，善于运用数据进行决策。
4、优秀的沟通协调能力，能够跨部门合作，推动解决方案的落地执行。
5、具备强烈的责任心和用户导向思维，致力于提升买卖家的用户体验和解决方案效率。
1、Bachelor's degree or above in E-commerce, Marketing, or related disciplines, with at least 5 years of experience in e-commerce customer service or operations.
2、Outstanding solution design skills, capable of proposing innovative and practical solutions for complex scenarios.
3、Familiarity with customer service operations, extensive experience in quality and efficiency monitoring, and proficient in data-driven decision-making.
4、Excellent communication and collaboration skills, able to work across departments to facilitate solution implementation.
5、Strong sense of responsibility and user-centric mindset, dedicated to improving the user experience and solution efficiency for both buyers and sellers.
