Team Introduction
The Partnerships function is focused on identifying, unlocking, and scaling external partnership opportunities that directly contribute to commercial performance. Sitting alongside our core Commercial and Marketing teams, this function serves as a growth lever—using collaboration with external partners to drive traffic, transactions, and visibility across our platform. Partnerships are not just about relationship-building; they are strategic tools that must deliver mutual business value, and help us reach new users, activate existing ones, or strengthen our platform's relevance within consumers' lives.

Role Introduction
The Partnerships Operations Specialist supports the growth and day to day management of Lazada's external partnerships, with a strong focus on Lazada Gift Cards and voucher programs. This role requires a commercially driven individual with solid sales experience, capable of handling partner accounts while ensuring operational accuracy and governance compliance.

Key Responsibilities
1/ Vouchers and Gift Card Management
• Create and manage promo vouchers, system-generated codes, and Lazada Gift Cards in accordance with agreed partner mechanics
• Ensure accuracy and compliance with commercial agreements and internal governance policies
2/ Partner Performance Reporting
• Update and maintain shared dashboards with external partners
• Track relevant performance metrics and ensure data accuracy and timeliness
3/ Gift Card Operations and Governance
• Manage end to end BAU operations of the Lazada Gift Card fulfillment cycle
• Coordinate with internal stakeholders, including Finance, Customer Care, and external partners
• Oversee SOA generation, payment verification, B2B CTU wallet funding, code creation, refunds, and SLA monitoring
• Ensure proper documentation and audit readiness across all transactions
4/ Partner Servicing and Account Support
• Act as primary point of contact for first-time partner inquiries and BAU redemption concerns
• Ensure timely resolution and accurate communication with partners
• Escalate issues appropriately while maintaining strong partner relationships
5/ Contract Coordination and Documentation
• Track contract endorsements and maintain custody of all partner documents
• Ensure documentation completeness and compliance standards
6/ Administrative and Coordination Support
• Set up meetings with potential and existing partners
• Record and circulate minutes of meetings with clear action items
• Support ad hoc projects and initiatives as directed by the team lead

Qualifications & Skills
- Minimum 2 to 4 years of relevant professional experience, preferably in sales, account management, partnerships, or client servicing roles
- Experience supporting a sales team through documentation, coordination, and operational follow-through
- Proven experience in handling accounts or managing external partnerships
- Demonstrated track record in external-facing or client-facing roles, managing partner relationships and servicing requirements
- Experience in sales and marketing, and exposure to finance functions are considered a plus
- Strong organizational and multitasking skills, with high attention to detail
- Excellent communication and interpersonal skills, both written and verbal
- Proficiency in MS Office, particularly Excel and PowerPoint
- Ability to handle confidential and sensitive information with discretion