Manager, Performance Management and Improvement-PMI
Drive Spotter
Thailand
Posted on Feb 27, 2026
Department:
Data & Business Intelligence
Location:
Thailand
Department: Data & Business Intelligence
Location: Thailand
Job Description
1. Performance Management & Analytics
• Lead monthly/weekly performance deep dives (first mile, sortation, linehaul, last mile).
• Build and maintain KPI dashboards, variance analysis, and root cause reviews.
• Translate data into actionable insights for senior leadership.
2. P&L Deep Dive & Cost Analysis
• Conduct CPP (Cost per Parcel) and RPP (Revenue per Parcel) deep dives at network level.
• Support EBIT bridge analysis with Finance Business Partner (FBP).
• Provide scenario and sensitivity analysis to assess cost/revenue impact of operational changes.
3. 3PL Performance Management
• Monitor and review 3PL SLA compliance across the network.
• Work with Partnerships team to identify underperforming subcontractors and recommend improvement/exit plans.
• Develop scorecards and review cadence for 3PL governance.
4. Claims & Loss Management
• Oversee parcel claims, loss, and damage analysis across the network.
• Identify root causes and design corrective actions in collaboration with Ops and HSSE.
• Ensure claims/losses are reflected in P&L tracking and partner discussions.
5. Customer Promise & Priority Delivery
• Monitor adherence to customer promise SLAs (standard delivery, priority, same-day).
• Provide insights on promise slippage and partner with Ops to implement fixes.
• Support new service launches (e.g., priority delivery, scheduled delivery).
6. Shipping Fee & Rate Card Analysis
• Lead analysis of shipping fee rate cards across Lazada Platform, 3PV (Third Party Volume), FBL (Fulfilled by Lazada), and MCL (Multi-Channel Logistics).
• Partner with commercial & finance teams to review competitiveness vs cost-to-serve.
• Provide recommendations for rate adjustments, promotions, and subsidy impacts.
7. Market & Competitor Insights
• Conduct industry outlook and market intelligence to identify external trends impacting logistics.
• Perform competitor benchmarking (pricing, service models, cost structure).
• Provide insights to guide Lazada’s strategic positioning in SEA logistics.
• Lead monthly/weekly performance deep dives (first mile, sortation, linehaul, last mile).
• Build and maintain KPI dashboards, variance analysis, and root cause reviews.
• Translate data into actionable insights for senior leadership.
2. P&L Deep Dive & Cost Analysis
• Conduct CPP (Cost per Parcel) and RPP (Revenue per Parcel) deep dives at network level.
• Support EBIT bridge analysis with Finance Business Partner (FBP).
• Provide scenario and sensitivity analysis to assess cost/revenue impact of operational changes.
3. 3PL Performance Management
• Monitor and review 3PL SLA compliance across the network.
• Work with Partnerships team to identify underperforming subcontractors and recommend improvement/exit plans.
• Develop scorecards and review cadence for 3PL governance.
4. Claims & Loss Management
• Oversee parcel claims, loss, and damage analysis across the network.
• Identify root causes and design corrective actions in collaboration with Ops and HSSE.
• Ensure claims/losses are reflected in P&L tracking and partner discussions.
5. Customer Promise & Priority Delivery
• Monitor adherence to customer promise SLAs (standard delivery, priority, same-day).
• Provide insights on promise slippage and partner with Ops to implement fixes.
• Support new service launches (e.g., priority delivery, scheduled delivery).
6. Shipping Fee & Rate Card Analysis
• Lead analysis of shipping fee rate cards across Lazada Platform, 3PV (Third Party Volume), FBL (Fulfilled by Lazada), and MCL (Multi-Channel Logistics).
• Partner with commercial & finance teams to review competitiveness vs cost-to-serve.
• Provide recommendations for rate adjustments, promotions, and subsidy impacts.
7. Market & Competitor Insights
• Conduct industry outlook and market intelligence to identify external trends impacting logistics.
• Perform competitor benchmarking (pricing, service models, cost structure).
• Provide insights to guide Lazada’s strategic positioning in SEA logistics.
Job Requirements
• Bachelor’s degree or higher in Business, Finance, Industrial Engineering, Supply Chain, or related field.
• 5–8 years of experience in data analytics, performance management, finance, or logistics operations.
• Strong understanding of P&L, CPP/RPP, cost-to-serve, and logistics economics.
• Hands-on experience with SQL
• Excellent communication skills with ability to present insights to senior leadership.
• Strong problem-solving mindset with ability to balance operational detail and strategic view.
• Experience in 3PL governance, claims/loss analysis, or market research is a plus.
• Languages: Fluent in English and Thai.
• 5–8 years of experience in data analytics, performance management, finance, or logistics operations.
• Strong understanding of P&L, CPP/RPP, cost-to-serve, and logistics economics.
• Hands-on experience with SQL
• Excellent communication skills with ability to present insights to senior leadership.
• Strong problem-solving mindset with ability to balance operational detail and strategic view.
• Experience in 3PL governance, claims/loss analysis, or market research is a plus.
• Languages: Fluent in English and Thai.
