Customer Onboarding Manager
We understand that a great vacation and a seamless guest experience are crucial for travelers. That's why we have developed an end-to-end contactless platform specifically designed for hotels. Our platform empowers hotels to digitize and personalize the entire guest journey, ensuring a frictionless and memorable experience for every guest. Beyond providing great guest experiences, hotels can also streamline their operations, enhance efficiency, and unlock new revenue streams with our AI-based solutions.
But Easyway is more than just cutting-edge technology. We are a close-knit group of passionate individuals who believe in the power of responsibility, impact, and collaboration. When you join our team, you won't be just another cog in the system; your contributions will directly influence the success of our company and shape the future of the hospitality industry.
Currently, we're seeking a talented Customer Onboarding Manager to join our growing team. In this role, you'll play a vital part in scaling Easyway by developing our customer success operational infrastructure. You'll have the chance to shape the way we onboard and support our customers, ensuring their seamless integration and satisfaction.
This is a full-time position with a hybrid work model (minimum of 3 days from our office in Tel Aviv). If you're excited about cutting-edge technology, passionate about delivering exceptional customer experiences, and eager to make a significant impact, we want to hear from you. Join us on this exciting journey and be part of transforming the hospitality industry!
As Customer Onboarding Manager at Easyway, you will:
- Lead smooth onboarding for new customers, working closely with sales, product, and support teams.
- Gather and analyze customer requirements, develop implementation plans, and set expectations.
- Provide technical expertise and support during onboarding, addressing any challenges.
- Conduct training sessions to educate customers on product features and best practices.
- Build strong customer relationships, acting as their trusted advisor and point of contact.
- Proactively engage with customers to understand their goals, challenges, and growth opportunities.
- Monitor customer health and usage metrics, identifying risks and areas for improvement.
- Advocate for customer needs, providing feedback to drive continuous improvement.
- Track and report key metrics related to customer success to the leadership team.
- 2+ years of experience in Customer Success, Professional Services, or Customer Support, preferably in a B2B2C tech startup.
- Native English & Hebrew speaker or full professional proficiency in both - MUST.
- Demonstrated experience in customer onboarding, implementation, and technical support.
- Ability to understand complex software systems or technical products and ability to troubleshoot technical issues and provide appropriate solutions or workarounds.
- Excellent communication skills, both written and verbal, with the ability to articulate complex concepts to non-technical stakeholders.
- Strong interpersonal skills, with the ability to build and maintain relationships with customers and internal teams.
- Customer-centric mindset and a passion for delivering exceptional customer experiences.
- Strong analytical skills, with the ability to analyze data, draw insights, and make data-driven decisions.
- Proactive problem-solving abilities, with a focus on identifying and resolving customer issues or concerns.
- Ability to thrive in a fast-paced, start-up environment with changing priorities and minimal supervision.
- Willingness to adapt to evolving customer needs and learn new technologies or industry-specific knowledge.
We believe high motivation can go a long way, and we're dedicated to hiring employees from different perspectives, backgrounds, and experiences. So, if this sounds like the position of your dreams, but you don't fulfill 100% of the requirements above - we invite you to apply for the position anyway :)
At Easyway, we are committed to inclusivity. We highly encourage you to apply for the position no matter your race, gender, ethnicity, religion, sexual orientation, parental status, and age.
- Please note that only shortlisted candidates will be contacted.