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Customer Care Executive (Ballsport) (m/f/d)

Eversport

Eversport

Customer Service
Vienna, Austria
Posted on Wednesday, June 12, 2024

CUSTOMER CARE EXECUTIVE (BALLSPORT)
Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great vision: "Make Sports Happen".

For more insight into our history, incredible team and products, check out our ‘about us’ page on our website!

OVERVIEW

As our Customer Care Executive (Ballsport) you will be supporting existing ballsport partners and keeping them engaged, as well as onboarding new ballsport clients, and therefore become a crucial part of the Eversports Customer Care Team. During onboarding and training by our specialists, you will quickly take over responsibility and manage your own projects and contribute towards making your own impact on our mission "Makes Sports Happen".

Full time
Planned start: July/August

VIENNA, Austria

YOUR TASKS

  • Respond to support tickets from Ballsport customers via chat or email

  • Ensure the quality of the tool by creating ClickUp tickets and GitHub issues for bugs or improvements

  • Manage seasonal changes for our Ballsport partner (twice a year)

  • Oversee the setup of new tools

  • Lead the onboarding process and conduct meetings for new venues

  • Build personal relationships with partners, and maintain them by keeping the weekly amount of engagement meetings on a healthy level

  • Document meeting outcomes systematically in HubSpot

  • Insure that client issues and concerns are resolved effectively

YOUR PROFILE

  • Native German speaker, with exceptional English skills - any other language (e.g., French, Dutch) is considered a plus

  • You have already gained first work experience within Customer Care

  • Sport is your passion - you either have a background or a high interest in working in this area!

  • Strong technical skills (proficiency in using Google Workspace, experience with Hubspot or interest in database/programming is considered a plus)

  • Strong client-facing competencies, and possession of exceptional communication skills

  • Solution-oriented mind - you are not afraid to face problems and find effective ways to solve them

WHAT'S IN IT FOR YOU?

At Eversports, we believe in transparency, so here is the fine print: for the current position we will offer a minimum monthly gross salary of EUR 2.175,-- (based on a full-time basis of 35h)

  • Embrace the freedom of flexible, no core hours and take charge of your own schedule

  • Experience the best of both worlds with our hybrid work setup – work from your cozy home office or your own personal desk

  • Work in the office located in the heart of the most livable city, that waits for you to bring out the best of it

  • Enjoy a full-time, 35-hour work week, with every second Friday off

  • Stay active and healthy with a monthly sports budget to book your favorite activities at Eversports – it's time to have fun while staying fit!

  • Invest in yourself with a €500 training budget and 5 extra vacation days for further trainings and self-improvement

  • Explore your areas of interest during our quarterly “Day to explore”

  • Embrace innovation with a brand new Macbook

  • Enjoy our monthly company lunch completely organized and paid by the company

  • Join our after-work (sport) activities and exciting cross-national team events

  • Last but not least, be a part of the passionate, international, innovative and, of course, sporty team – let’s make work feel like play!

At Eversports we acknowledge and value the strength in diversity which is why we have 80 employees from 20 different countries. Alongside our strong value for diversity is our emphasis on respect towards others. Every employee has a voice and the opportunity to contribute towards developing our company. We look forward to receiving your application regardless of your gender, ethnicity, age, disability and sexual orientation.

We look forward to hearing from you!

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