Location: Renton, WA (HYBRID – Home, Office & Local travel throughout Pierce and King Counties)

Job Schedule: Full Time, M-F 8:00AM-4:30PM (+Participation in On Call Rotation)

Join Our Mission to Support Families When They Need It Most

Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes.

As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We’re looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you’re ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First At Home is the place for you.

About the Role

The Clinical Case Manager also referred to as Care Manager works autonomously, using discretion and independent judgement to provide clients, families, or vulnerable populations with medical and psychosocial support needed to cope with chronic, acute, or terminal illnesses. Includes administering client assessments, care planning, advising families care givers, providing patient education and counseling and making necessary referrals for other social services.

The ideal candidate for this role is someone who is clinically skilled, emotionally intelligent, and highly organized—able to independently manage a complex caseload while building trust with clients and families. They should be passionate about delivering holistic, person-centered care in a home and community setting, and thrive in a collaborative, mission-driven environment. Experience navigating social services and coordinating across multidisciplinary teams is essential.

Job Duties

• Assess Clients in their homes; biological, psychological, and sociological state; identifying barriers to client progress through interviews and a review of patient records
• Create Personalized Care Plans with SMART goals (specific, measurable, achievable, relevant & time-bound)
• Connect clients and/or families with referrals and community resources to assist in recovery from mental or physical illness and provide access to services such as financial assistance, legal aid, housing, job placement or education
• Coordinate Care in home, rehabilitation, or senior living community utilizing clinical data and behavioral health experience to ensure service efficacy
• Plan Discharges: from care facilities to home or other care facilities, ensuring safety
• Revise Care Plans as needed to align with changes in client status, while also diligently tracking, assessing, and documenting client progress in accordance with the measurable goals outlined in the treatment and care plan.
• Advocate for clients to help resolve crises & support them in their personal health journey
• Document, chart, and record client billing information, billable hours, and client notes.
• Meet Billable expectations and billing requirements.
• Transport Clients to and from their doctors' appointments, community resource visits, and more.
• Participate in On Call rotation with other Care Managers as assigned.

Qualifications

• Active RN, LICSW, MSW, LICSWA, BSW, LSW, or BA Psych or related degree required
• Bachelor’s degree in a health-related field required
• Certified Care Manager (CCM or CMC) preferred
• 3+ years experience in direct clinical treatment required
• 2+ years experience in community-based Healthcare (home health, public health, home care) preferred
• Current driver’s license and auto insurance and the ability to drive to and from appointments.

Compensation & Benefits:

Family First is committed to providing competitive, equitable pay to all employees and is proud to offer the following benefits to employees.

• Competitive compensation based on experience & education:
  • RN - $43 - $55 per hour
  • LICSW - $43 - $55 per hour
  • MSW / LICSWA - $39 - $42 per hour
  • BSW / LSW / BA Psych or Related Degree - $34 to $38 per hour
• Benefits:
  • Health, dental & vision insurance
  • 401(k) with company match
  • Paid time off + 10 paid holidays per year + 1 float day
  • Professional development support
  • Same day pay available through TapCheck
  • Supportive workplace culture, with mission-driven team

Apply Today

If you're ready to support families through life’s most challenging moments and thrive in a purpose-driven environment, apply now to join the Family First At Home team.