As a Care Associate at Family First, you’ll support caregivers and ensure they receive timely, high‑quality service. You’ll work closely with internal teams to manage caregiver cases end‑to‑end—scheduling appointments, coordinating care, and providing top‑notch support. Ideal for someone highly organized, people‑oriented, and comfortable navigating systems in a fast‑paced setting.JOB FUNCTIONS*: Handle calls, emails, and chats with empathy and professionalism; schedule and coordinate services (intake appointments, follow‑ups, and care‑related needs) with the clinical team; gather and manage key information (eligibility details, clinical documentation, community resources); ensure accurate documentation of interactions and outcomes in internal systems; collaborate across teams to resolve needs quickly and deliver timely, high‑quality service; follow up on open items, identify roadblocks, and keep caregivers informed; other duties as assigned.REQUIREMENTS: Bilingual English/Spanish and familiarity with medical terminology preferred; 5+ years of customer support experience (ideally healthcare or care management; call center preferred); friendly, empathetic communicator with strong problem‑solving and organizational skills; highly efficient team player able to navigate multiple systems to support member enrollment; able to work independently and collaboratively in a fast‑paced remote environment and adapt to change; proven ability to exceed customer expectations with focus on engagement and enrollment; strong verbal and written communication skills; proficiency with CRMs, Microsoft Office, and telephony systems; strict adherence to HIPAA.BENEFITS: $20–24/hour; 401(k) with company match; paid time off; health, dental, and vision insurance; life insurance; tax‑advantaged savings accounts for health and childcare; Family First’s caregiving benefit; eligibility for applicable certification reimbursement.WORKING CONDITIONS: Full remote position; normal office environment.Disclaimers: Job description reflects general nature and level of work; not exhaustive. ADA accommodations available as needed.