2,984
companies
4,562
Jobs
Leverage our network to build your career.
If you are a Techstars portfolio companyclaim your profile.

Customer Success Manager

farmshare

farmshare

Sales & Business Development · Full-time
Denver, CO, USA
Posted on Friday, November 10, 2023

About Farmshare:

At Farmshare, we're leveraging technology to transform the $11B direct-to-market farm sales market in the US. Our platform provides independent farmers and ranchers with cutting-edge tools to engage in direct-to-market sales effectively. With a market segment growing by 35% YoY, Farmshare is committed to accelerating this growth and ensuring fair financial outcomes for farmers by bringing transparency to our food supply chain.

Position Overview:

The Customer Success Manager (CSM) at Farmshare is responsible for ensuring that our customers receive an outstanding experience and derive maximum value from our platform. As a CSM, you will act as a trusted advisor to our customers, guiding them through onboarding, product adoption, and continued engagement, while also offering insights to inform our product strategy based on your frontline interactions.

Key Responsibilities:

  • Onboard new customers and provide comprehensive product training to ensure a seamless integration of our platform into their operations.
  • Build and maintain strong, long-lasting customer relationships, acting as the main point of contact for all customer account management matters.
  • Monitor customer health indicators, develop strategies to mitigate churn, and implement best practices for customer success.
  • Collect and analyze customer feedback to identify trends and insights that can inform product improvements and innovations.
  • Collaborate with the product team to communicate customer needs and influence the product roadmap and strategy.
  • Design and execute customer success plans that enhance customer satisfaction and engagement.
  • Develop resources, workshops, and educational content to empower customers in utilizing our platform to its full potential.
  • Regularly update internal stakeholders on customer health and satisfaction, as well as product feedback loops.

Qualifications:

  • Minimum 3 years of experience in a customer success role, preferably within the technology or agricultural sector.
  • A track record of developing customer relationships that promote retention and loyalty.
  • Ability to understand customer requirements and identify upsell and cross-sell opportunities.
  • Excellent communication skills, with an aptitude for building rapport with a variety of customers.
  • Strong analytical skills with an ability to translate customer insights into actionable product recommendations.
  • Familiarity with CRM systems and practices.
  • Passion for sustainability and a drive to make a positive impact in the agriculture sector.

What We Offer:

  • A pivotal role in a company dedicated to empowering the modern farmer and strengthening our food systems.
  • A competitive compensation package including salary and equity.
  • Comprehensive benefits including health, dental, and vision insurance.
  • A dynamic work environment with flexible hours and a generous vacation policy.
  • Opportunities for professional growth in a company that values innovation and user-centric design.
  • Regular team activities and a culture of collaboration and support.
farmshare is an equal opportunity employer.

Apply for this job

Drag and drop or click to upload.
No
No
Tell us why you are a good fit, add a cover letter or anything else you want to share.
If you want to be removed or withdraw your application email applications@getro.com