Operations Associate

Location: Benin (Onsite)

Our Story

Fez is a last mile leading logistic company. We connect businesses and markets and are committed to bringing peace and building trust. Our goal is to be the first choice for customers, employees and investors worldwide. Consequently, we are focusing on growth in our profitable core logistics business and accelerating digital transformation in all our business. We contribute to the world through hassle-free business practices, corporate participation and Training activities.

Role Summary

The Operations Associate is responsible for overseeing the day-to-day operations, ensuring that processes remain both efficient and effective, and leading a team to meet organizational goals.

Your Role

Your responsibilities as an Operations Associate are as follows but not limited to;

· Ensure accurate record of shipments picked up by Riders.

· Ensure that the SOPs are adhered to on a daily basis.

· Complete daily call over- inventory, dash board update & packages sent out for delivery.

· Establishing objectives for increased output and improved efficiency.

· Liaise with Partners to create a good working relationship to be able to strike good negotiations for transportation of goods, and to prevent hiccups that may arise on the job.

· Ensure proper zoning of shipments assigned to Riders.

· Formulate strategic and operational objectives.

· Improve operational management systems, processes and best practices.

· Provision of accurate information needed by Customer Service team or Partners on shipments.

· Ensure daily call over with is done to ascertain that all items dispatched for deliveries were actually delivered and updated on the dashboard.

The Requirements

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Proven experience in an operational role, preferably in a supervisory capacity.
• Strong analytical and problem-solving skills.
• Excellent leadership and interpersonal abilities.
• Proficiency in relevant software tools, including MS Office and any industry-specific platforms.
• Ability to multitask and handle stressful situations.
• Familiarity with industry regulations and operational best practices.
• Strong organizational and time-management skills.
• Excellent communication skills, both written and verbal.

Top of Form

What’s in it for You?

· Competitive pay & benefits

· Exciting career growth opportunities

· HMO

· Work in a fun environment

· A lot more you will know when you join us

To apply, send your CV and cover letter to recruitment@fezltd.com