IT Support Intern
IT, Customer Service · Full-time
Lagos, Nigeria
Posted 6+ months ago
Engineering
IT Support Intern
Lagos
Full-time
Hybrid
The IT Support Intern will support Fez’s Information Technology team in delivering efficient and timely support to end users. The role focuses on resolving IT tickets in real time, assisting with daily IT operations, and gaining hands-on experience while learning on the job. The ideal candidate has basic IT support knowledge, can follow structured tasks, and is eager to grow professionally.
Responsibilities
- ●Helpdesk Support: Respond to user requests via email, phone, or in person, and resolve technical issues in a timely manner.
- ●Hardware & Software Setup: Configure, install, and maintain computers, printers, and other peripheral devices.
- ●Troubleshooting: Diagnose and resolve issues related to Windows operating systems, applications, and network connectivity (Wi-Fi, LAN, VPN).
- ●Account Management: Assist with user account creation, password resets, and access/permission management.
- ●Documentation: Update IT knowledge base articles and properly document troubleshooting steps and resolutions.
- ●Project Assistance: Support the IT team with ongoing projects such as infrastructure upgrades, system rollouts, and maintenance tasks.
Required Skills & Competencies
- ●0–2 years of relevant experience in IT support or helpdesk roles (internship or entry-level experience acceptable).
- ●Basic hands-on experience with LAN, WAN, Windows OS, application support, and network connectivity (Wi-Fi, LAN, VPN).
- ●Good understanding of switch, router, and access point installation and configuration.
- ●Strong attention to detail with an analytical and problem-solving mindset.
- ●Ability to work independently with minimal supervision while following defined procedures.
