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Marketing Operations & Analytics Manager

Flex

Flex

Marketing & Communications, Operations, Data Science
New York, NY, USA
Posted on Friday, May 19, 2023
Company Overview:
FLEX is a fast growing, vibrant digital advertising and technology company that harnesses the power of data to drive thoughtful experimentation. Located in a newly renovated penthouse office, FLEX has developed a high energy, collaborative culture that challenges team members to grow both professionally and personally.
Founded in 2007 to generate high-volume, exceptional-quality traffic for clients looking to acquire new customers online, FLEX has been able to maintain the passion and growth-potential of a startup, making it an excellent place for young professionals to nurture their entrepreneurial spirits.
Upon joining FLEX, you will go through a rigorous training period where you will be working directly with experts across each of our business units. Through these interactions, you will establish a strong foundational knowledge of our products and processes while also developing a deeper understanding of the performance marketing industry. You will be exposed to a variety of responsibilities that are all essential components of operating a growing Performance Marketing agency while ensuring its long-term success. Our vision is to tailor your future at FLEX to your interests and strengths while giving you hands-on experience.
About you:
-You have a natural curiosity and love learning new things
-You’re able to stay organized while balancing multiple competing priorities
-You know your way around Excel and can glean insights from large data sets
-You take direction well, and you also have the ability to contribute ideas and run with them
-You’re a fast learner who isn’t afraid to ask questions
Responsibilities:
-Account/Buyer Management and Onboarding - Setup emails & maintain accurate buyer setup documents and assets. Complete weekly billing reconciliation with Ops Team and review buyer feedback and QA calls within Ringba and Convoso
-Ringba Account Setup - Monitor call routing & report PPC buyer issues, watch Revenue Per Call (RPC), make recommendations as needed to better monetize campaigns and communicate necessary updates when accounts pause or cap
-Data Source Testing and Optimizations -Vet and setup new data sources, track performance and work with the team on necessary optimizations.
-Compliance - Collect and maintain screenshots of creatives and marketing partner lists, complete API posting setup
-Campaign Performance Reporting - Accurately gather and enter all key metrics daily and manage distribution to team
-Call Centers - Help oversee current call centers including Weekly Agent Performance Metrics to communicate effectively with team leads and QA team as needed for optimizations and campaign updates. Help to source, vet, and onboard new Call Center partners
-Convoso Dialer - Monitor system and agents, promptly reporting any irregularities to team. Track/log Convoso support cases. Assist with list management, script design and updates, workflow automation, dialer optimizations and analytics.
FLEX Perks:
-Competitive salaries, health benefits and a 401(k)
-A flat org structure that promotes a highly meritocratic, minimally bureaucratic company culture
-Great hours and real work-life balance (Flexible PTO)
-An environment that is friendly and collaborative, but also fast-paced and results-driven
-We reward ownership and execution of projects generating measurable improvements to the business