Future is building the most rewarding way to pay in the sustainable economy, incentivizing consumers to make climate-friendly purchases and supporting the shift towards a low-carbon future. Future launched the award-winning FutureCard Visa® Debit Card, offering 5%+ cashback at 50,000 businesses across the U.S.

Every day, we help people to earn more cash and emit less carbon. We are on a mission to make it easy and rewarding to live sustainably and decarbonize our world. We are a fast-growing, VC-backed startup and are looking for team members who are as excited as we are to make a difference. We are looking for a Customer Success Associate to join our growing team.

Responsibilities

We are seeking a Customer Success Associate to focus on resolving inquiries and troubleshooting issues related to our Member’s Future checking accounts and FutureCards. In this role, you will serve as the direct point of contact for our Members via email, phone, and chat -- providing assistance, information, and problem resolution. We are a growing team and are looking for someone who isn’t afraid to jump into the deep end!

This is an in-person position located at our office in Silver Spring, Maryland.

Qualifications

• Excellent communication skills, both written and verbal.
• Empathy and patience in dealing with Member inquiries and complaints.
• Problem-solving and critical-thinking abilities.
• Strong organizational and multitasking skills.
• Experience with CRM systems. Zendesk knowledge is a plus.
• Customer-centric mindset and a dedication to delivering a positive customer experience.
• Ability to work independently and with autonomy.
• Experience in agile, fast-moving environments preferred.
• Experience in Fintech or banking is a plus, but not required.
  
  

We care much more about who you are and what you have done than your academic degree. Future is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.