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Clinical Care Coordinator (Assessment BCBA)



Virginia, USA
Posted on Friday, June 7, 2024

About AnswersNow

Our mission is to empower and enhance the lives of those affected by autism by providing accessible and personalized care through innovative virtual platforms. We are a rapidly growing, venture-backed digital health company delivering virtual autism care to families. Founded in 2017, we have secured funding from prominent venture capital and growth equity firms.

In the last year, our technology and network of dozens of licensed clinicians have facilitated thousands of hours of therapy to families and their children with autism. We’re driven by the tangible impact we’re having on families’ lives and are passionate about scaling our services nationally to serve even more. Our proprietary digital product:

  • Provides clients access to virtual therapy, anytime and anywhere: Bring families from assessment to therapy in as soon as 3 weeks without a waitlist or commute
  • Improves client outcomes: 97% of parents report dramatic improvements in their loved ones socially significant behaviors
  • Connects clients with expert care: Pair families with a dedicated, expert-level clinician who has a master’s degree or PhD, board certification, and over 1,000 hours of supervised fieldwork

We’re looking to bring on new talent to support our growth. At AnswersNow, we're proud to be headquartered in Richmond, VA, but our fully-distributed, remote team means we welcome applicants from across the country to join our talented, entrepreneurial team in our mission.

Clinical Care Coordinator (Assessment BCBA)

About the role

AnswersNow is looking for a Clinical Care Coordinator who will be the first clinical point of contact for all families and is responsible for fostering a therapeutic relationship with these families throughout their clinical care journey with AnswersNow. You will be responsible for completing an in person direct observation for VA Medicaid families seeking ABA services with AnswersNow. In person observations should take place in the client’s home and include a parent interview. The Clinical Care Coordinator will then complete the rest of the ABA initial assessment. This role includes regional travel possibly including overnight stays.

What you'll do

  • Conduct all initial assessments
    • Conduct in-person observations in the client’s natural environment to include general observation, FBAs, direct assessments, and caregiver interviews
    • Write high-quality initial treatment plans and review these plans with the clients’ families and ongoing Clinical Care Provider to ensure alignment
    • Complete initial treatment plan and submit to insurance within 7 calendar days of first assessment appointment with family
    • Effectively transition clients to ongoing Clinical Care Provider
  • Complete all clinical documentation according to AnswersNow policies and professional standards (i.e., timeliness, completeness, etc.)
  • Communicate directly with families to schedule in-person initial assessments and required virtual follow up
  • Attend company and team meetings as scheduled (i.e., monthly All Hands, monthly Care Delivery Team meeting, weekly 1:1 with direct supervisor)
  • Conduct virtual initial assessments as assigned by Clinical Leadership
  • Contribute to AnswersNow training content and program as needed
  • Provide feedback on processes and policies to help iterate and improve Clinical Operations
  • Provide 120 billable hours per month

About you

  • Fierce commitment to facilitating access to care and continuity of care for all families who want to receive ABA services
  • Willingness to be flexible and accountable in a fast-paced environment
  • Passion for supporting other BCBAs in providing client- and family-centered care
  • Willingness to mentor and collaborate with clinicians with varying levels of experience
  • Desire to innovate and challenge the status quo within the ABA therapy industry
  • Ability to develop effective, positive interpersonal relationships
  • Ability to quickly establish and maintain rapport with families


  • Master’s degree with a focus in Behavior Analysis or similar
  • Board Certified Behavior Analyst (BCBA) certification (required)
  • At least 5 years-experience (post-certification) in applied settings providing both case management and staff supervision
  • Experience providing ABA therapy and caregiver training as well as conducting assessments via telehealth (preferred)
  • Valid drivers license
  • Reliable personal vehicle for transportation
  • Demonstrated commitment to the principles of behavior analysis
  • Proficient and professional verbal and written communication skills
  • Strong clinical, administrative, interpersonal, and leadership skills
  • Proficiency with Google Suite (e.g., Docs, Sheets, Drive, Forms, Slides) required; CentralReach (LEARN module) proficiency preferred

Our benefits include

At AnswersNow, you’ll have the opportunity to be part of a company that is revolutionizing the ABA industry. Other benefits to working at AnswersNow include competitive pay, meaningful investment in the company via stock options, paid time-off and company holidays, medical, vision and dental care options, and more.

More About AnswersNow

At AnswersNow, we’re committed to cultivating a diverse and inclusive workplace. We welcome people of all backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We'd love to have you come join us here! AnswersNow is fully remote and open to hiring folks within the US. For more information, please visit getanswersnow.com.