Intake Specialist (1099-Contractor)
Remote, Anywhere in the US

About the Role

AnswersNow is looking for an Intake Specialist as an independent contractor who will be the first point of contact for all families seeking ABA services with AnswersNow. This position is an integral part of the clinical operations team as you will help families navigate access to top quality ABA care, onboard them and keep in touch as they get services started, and answer any onboarding questions or concerns they may have. AnswersNow is committed to guiding families through the intake process to get them connected to a clinician as quickly as possible. The Intake Specialist will also complete verification of benefit checks for all families, collect and verify medical records and diagnostic reports from physician offices, schedule initial assessment appointments, and coordinate with families that need a tablet and submit for prior authorizations.

About AnswersNow

At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress.

With the support of our proprietary therapy platform AnswersNow is able to:

• Make quality care more accessible: Pair families from underserved communities with a dedicated, board certified, expert-level clinician with over 1,000 hours of supervision

• Expedite access to care: Families can access to virtual therapy in as soon as 3 weeks without a waitlist or commute

• Improve client outcomes: 97% of parents report dramatic improvements in their loved ones socially significant behaviors

Our team operates fully remotely—meaning you’ll have the flexibility to work from home, and will never have to report on-site to provide client support. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you!

Job Details

• 1099 Contractor (Remote)

• 3 month contract

• 30-40 hours per week

• $25-30 per hour

Job Requirements

• Proficiency in Spanish written and verbal communication

• Associate degree or equivalent experience in intake field

• Minimum of 1 year of administrative ABA Therapy experience, preference for 3+ years

• Preference for intake experience

• Strong administrative and interpersonal skills

• Proficiency with Google Suite (e.g., Docs, Sheets, Drive, Forms, Slides) preferred

What You’ll Do

• Quickly and effectively field phone calls and emails from interested families and collect necessary information for the referral database.

• Navigate our CRM to prioritize outreach for inquiring families and re-engagement.

• Check the families' insurance eligibility and clearly communicate ABA insurance benefits to families interested in AnswersNow.

• Connect the family with the Clinical team for onboarding and complete intake workflow, including scheduling initial appointments.

• Obtain initial assessment prior authorizations for ABA services from insurance companies.

• Provide ongoing customer support to enrolled families regarding insurance coverage, as well as telehealth technical support.

• Complete medical record requests, upload, and review diagnostic reports for all onboarding families.

• Communicate with other stakeholders in a professional manner.

• Work with the management team to stay updated on product knowledge and any changes in company policies.

• Other admin duties as assigned.

Qualities for Success

• Fierce commitment to facilitating access to care and continuity of care for all families who want to receive ABA services

• Ability to quickly inspire confidence with families seeking services

• Willingness to be flexible and accountable in a fast-paced environment

• Ability to stay organized and prioritize tasks

• Ability to develop effective, positive interpersonal relationships

• Proficiency in Spanish written and verbal communication required

What we Offer

• Fully remote – work from anywhere in the U.S.

• Flexible hours with an async-friendly team culture

• Potential to transition into W2 employee (full-time)

• Opportunity to shape foundational systems

More About AnswersNow

At AnswersNow, we believe that innovation should be inclusive. We welcome team members from all backgrounds, experiences, and identities. Our fully-remote team operates with trust, autonomy, and respect. Learn more about us at getanswersnow.com.