About Giftbit

Giftbit is a fintech company that enables rewards and payouts. Our customers are global businesses that use our platform to automate gift cards, prepaid cards, and other payout methods.

We're a small, distributed team with a culture rooted in our Cultural Principles, offering meaningful career growth, and an inclusive environment that embraces learning. Learn more at giftbit.com.

About the Opportunity

This is a team-of-one role. You'll own design, working closely with the development team to rebuild our core application. You’ll need to inherit what works, shed what doesn't, and introduce entirely new capabilities as we grow. You’ll have outsized influence over what using Giftbit feels like.

About the Role

As Giftbit’s Product Designer, you will have a leading, pivotal role in shaping the user experiences to drive customer conversion, retention, and growth. Working closely with product leadership, developers, and business team members, you'll deliver elegant solutions that balance user needs with business goals. This role reports to the Chief Product Officer.

What You’ll Do

• Lead v2 Design: Own the end-to-end design of Giftbit's v2 product, a deliberate rebuild of a platform customers already love, now with multi-account, multi-user workflows at its core.
• Design for Complexity: Translate genuinely complex B2B requirements such as multi-user permissions, account hierarchies, and API first interactions into interfaces that feel clear and obvious to the people using them.
• Shape the Recipient Experience: Design the reward recipient journey across an expanding catalog of brands, regions, and configurations, where delight and simplicity have to coexist.
• Work Closely with Developers: Collaborate daily with a small, tight-knit engineering team, iterating as constraints and learnings emerge throughout the build.
• Research and Test: Talk to users and internal stakeholders, build prototypes, run usability tests, and bring what you learn back into the work.
• Contribute Broadly: Bring your design perspective to cross-functional work with marketing, sales, and support. The customer experience extends beyond the product and so does your role.

What You Should Have

• Experience: 3-5 years combined education and experience in product design, ideally with a portfolio showcasing your design process and problem-solving skills. Experience designing B2B software interfaces with an API first approach is highly valued.
• Design Skills: Strong understanding of UX principles, interaction design, and visual design.
• Curiosity and Growth: A desire to continuously learn, grow, and adapt in an evolving environment.

What Will Make You Stand Out

• API Knowledge: Experience designing user interfaces and interactions for B2B APIs, with an understanding of how APIs are used in business contexts and how to make their integration seamless for users.
• Design Sense: An aptitude and interest for great brand and graphic design, as well as the ability to communicate what is not working and why.
• AI Execution: AI tools as a part of how you work. You are excited about designing for humans using their own AI tools as well as their agents. You’ve used AI to leverage your skill and judgment with greater scale, speed and impact.

Message from the CEO

Hi there,

Thank you for considering Giftbit. This is an incredible time to be a designer. Human attention is precious and AI is upgrading how people relate to products and tools.

Expectations are rising for product interactions:

• “It just works”
• “That was effortless.”
• (no thought/nothing to notice/ invisible)

This product design role is a high impact position at Giftbit. The team is excited to work with you. You will help represent a product we think is remarkable—powerful and simple. You will be part of delighting our customers in a period of dynamic change.

Thank you taking the time to apply.

Best,

Leif Baradoy, CEO

Your Application

We welcome qualified candidates living in Canada to apply. This role works closely with Giftbit's distributed team, with key stakeholders based in Victoria, BC. Employees may work remotely or, if preferred, from our office at KWENCH, a co-working space in Victoria. Remote employees should expect occasional travel to Victoria for in-person collaboration.

A short cover letter is required as part of the application. It doesn’t need to be long, just a brief note on why you’re interested in this role at Giftbit. Please also include either an updated resume or a link to your LinkedIn profile.

The hiring process may include a paid work sample, and we may ask for examples of past work where available.

All candidates are considered through a fair and inclusive hiring process. Giftbit responds to qualified applicants, with particular care given to those who include a short, customized cover letter.

Annual compensation for this role is CA$115,000 to CA$155,000 depending on candidate experience. The selection of this range was based on salary data for comparable roles. Giftbit provides competitive benefits and paid time off packages to its employees.