Customer Support Specialist
Glamera
This job is no longer accepting applications
See open jobs at Glamera.See open jobs similar to "Customer Support Specialist" Techstars.Interacts with customers via telephone, email, online chat, or in-person to provide support and information on Glamera products. Ensures that appropriate actions are taken to resolve customers' problems and concerns.
Responsibilities:
1-Answering customers' inquiries via Chat, Email, and phone calls. providing the correct information.
2-Setting online meetings to learn about and address the customers’ needs, complaints, or other issues with products or services.
3-Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
4-Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
5-Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
6-Building lasting relationships with clients and other team members based on trust and reliability.
7-Adhering to all company policies and procedures.
8-Periodical follow up on the pending reported tickets and escalates the violations.
9-Reports all analysis and insights to all stakeholders.
10-Participate in the implementation and training process.
Requirements:
-2-3 years of technical support experience.
-Analytical mind.
-Good user of office products.
-Familiar with CRM and ticketing systems.
-Very good English speaking and writing.
-Excellent communication skills.
This job is no longer accepting applications
See open jobs at Glamera.See open jobs similar to "Customer Support Specialist" Techstars.