The Customer Success Specialist is a strategic and supportive partner for our customers at every stage after the buying process. They're focused on building loyalty to ensure long-term client retention by presenting product information, and addressing customer issues, upsells, cross-sells, and renewals.

Responsibilities:

1-Onboard the new customers.

2-Evaluate and analyze the customer's needs.

3-Enhances the training program.

4-Develop healthy customer relationships through building trust and transparency.

5-Promotes customer loyalty.

6-Sharing the analysis and the action plans for growth through upselling and cross-selling.

7-Acts as a customer advocate.

8-Committed to a continuous communication process with the customers.

9-Generating periodical reports to all stakeholders.

10-Dealing with CRM and ticketing systems.

Requirements:

-2-3 years of account management experience.

-Analytical mind.

-Good user of office products.

-Familiar with CRM and ticketing systems.

-Very good English speaking and writing.

-Excellent communication skills.