Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, and SMS.
Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.
We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.
We’re still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
What you'll do
As part of our Account Management team, your role will be cross-selling new products to our existing customer base
You will be in a sales role, hold a quota and be responsible for optimizing your own process to hit that quota
You will demo existing customers on our Automate add-on and own the closing process
You will have inbound leads routed by Customer Success and will sometimes outbound existing customers
You will work collaboratively with the Customer Success Team to book and close demos
Who you are
+3 years of sales experience in tech or selling directly to e-commerce brands in a closing role
Tech Savvy, you will act as a solutions consultant that can speak to how automate can help improve the CX experience
Outstanding verbal, written, and presentation skills in English
Strong ability to close
You want to step up to the challenge of hustling to scale our sales process
Selling is something you like doing, and you want to get better at it
Ability to understand complex ideas and automate processes
Active listener who can identify opportunities and leverage them
Strong ability to move fast and get things done
Nice To Have
You have a proven track record of meeting and exceeding quota
Experience as an e-commerce founder running your own online store
Experience working at a tech-start up
Experience working with e-commerce clients
Perks & Benefits
🏖️ 5-week vacation
🤕 Paid sick leave
🧸 Paid parental leave (16 weeks)
💻 Latest MacBook Pro
🍽️ Daily lunch stipend ($15/ per workday)
🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser explore our plans
👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
📚 Get up to $2000 of learning material (includes books, courses, training sessions that are easily identified and linked with your job scope)
🥰 Every quarter, we organize a company-wide summit to discuss where we’re going and strengthen the social bonds (once the health situation allows it, we’ll transform these summits into offsite!)
The role requires a 2-day/week presence in the San Francisco office.
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by all
🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!
More cool things to know about Gorgias... 😁
Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
We went from 0 to 10,000+ merchants using our platform since 2016
What our customers are saying: apps.shopify.com/helpdesk#reviews
Other positions: gorgias.com/about-us/jobs
Discover the Gorgias Platform
Learn about our Compensation Policy
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact firstname.lastname@example.org