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Staff Product Designer, Automate

Gorgias

Gorgias

Product, Design
New York, NY, USA
Posted on Thursday, January 18, 2024

Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, and SMS.

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

About the Design team at Gorgias

✍️ At Gorgias, our Design team collaborates closely with Product, Engineering, and GTM teams. We all work together to create a cohesive and holistic product experience. Our roadmap is always a result of strong cross-functional collaboration and is driven by the user needs and business impact.

As a Product Designer, you will be involved in every stage of the product building lifecycle, from discovery and ideation to prototyping, validation, and impact measurement. Being a part of Gorgias means being part of a fast-paced and high-growth company. We value agility, concise execution, and precision. Honesty and candor are highly valued among our team, and we encourage open sharing and receiving of feedback to continuously improve both our products and operations.

About the Automation Tribe

You'll be joining the Automate tribe, the team dedicated to the Gorgias Automate product, as Product Designer for the Conversation squad. You'll collaborate with top-tier teammates, including a Senior Product Manager, an Engineering Manager, and five brilliant engineers.

Your mission will be to revolutionize Gorgias Automate features by introducing a conversational AI solution for our merchants that answers over 30% of incoming shopper requests via Gorgias’ native Chat and email. If pioneering AI innovation and spearheading flagship features in a high-growth environment sets your pulse racing, you're in the right place!

What you’ll do

  • Collaborate with product managers, engineers, and other designers to understand the unique needs of shoppers and merchants and align design solutions with business goals.

  • Conduct user research and data analysis to inform design decisions to ensure that your squads meets the needs of our customers and are accessible to all users

  • Develop and maintain a comprehensive design system across our product lines, ensuring that all designs adhere to established guidelines and can be scaled.

  • Create wireframes, prototypes, and high-fidelity designs that provide a consistent and cohesive user experience across all merchant help centers

  • Stay up-to-date with trends and tools in design that impact your squads’ development and proactively seek out opportunities to improve our design solutions.

  • Foster collaboration and constructive feedback among the design team, nurturing relationships with other designers and gaining knowledge of other design projects.

  • Use problem-solving skills to break down complex problems and facilitate discussions with cross-functional teams, enabling effective decision-making and the creation of impactful design solutions for our help center and revenue

Your skill set

  • Deep sense of empathy and collaboration with diverse backgrounds

  • Curiosity-driven, proposing innovative solutions

  • Values honest feedback, continuous improvement, and proactive communication

  • Team player with clear and effective communication

  • Data-driven, holistic thinker with a growth mindset

  • Experienced in leading large-scale projects with measurable impact

  • Values simplicity, purposeful design, and efficiency

  • Self-evaluation and skill development-oriented

  • 7+ years of Product Design experience

  • Bonus: SaaS or ecommerce platform design experience

Perks and Benefits

  • 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

  • 🤕 Paid sick leave

  • 🧸 Paid parental leave (16 weeks)

  • 💻 MacBook Pro

  • 🍽️ Daily lunch stipend ($15/ per workday)

  • 🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser (CA only) explore our plans

  • 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.

  • 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)

  • 📚 Get up to $2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

  • 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias... 😁

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com