Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, and SMS.

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

About the team

✍️ You will be joining a dynamic and passionate People Ops team of 12 individuals, divided into four departments: People Experience, People Success, Talent Development, and Talent Acquisition. Our team is dedicated to creating an exceptional environment that fosters the growth of exceptional people.

🙋 The Talent Acquisition Team comprises three dedicated members, including two recruiters and a Talent Acquisition Manager. They collaboratively manage recruitment efforts for both technical and non-technical roles spanning across Europe and the United States.

🚀 We are seeking a Senior Technical Recruiter to assist us in scaling the engineering and product teams in Europe but not only.

What you will do

• As a Technical Recruiter at Gorgias, you will play a critical role in sourcing, screening, coordinating, and closing top technical talent to join our growing team.

• You will be a valuable partner to hiring managers, leveraging your expertise to provide guidance and support throughout the recruiting process. You will work closely with them to gain a deep understanding of the inner workings of each team, enabling their vision through a balanced focus on speed, quality, and candidate experience.

• You will coach hiring managers on best practices for interviewing and provide guidance on processes to follow.

• You will provide an excellent candidate experience and elevate our employer brand through thoughtfully crafted messaging and positioning.

• You'll have complete ownership of recruiting, with the autonomy to create, upgrade or obliterate current hiring processes and work on related projects as needed.

• You will proactively put together dashboards and reports for leadership and hiring managers to measure and manage progress and will propose hiring strategies to achieve the hiring goals.

• You will collaborate with cross-functional teams to deeply understand our business, our culture, and the candidate profiles that are the best fit for our company.

• Overall, this is an exciting opportunity to make a significant impact on our growing team and to help us scale effectively and efficiently. We're looking for someone who is passionate about recruiting and who thrives in a fast-paced, high-growth environment.

Who you are

• Minimum 5 years of experience as a tech recruiter.

• Strong analytical skills and the ability to derive insights from data

• Exceptional interpersonal, verbal, and written communication skills in English

• Experience working in a fast-growing tech startup or small company environment

• A track record of attracting top talent and providing exceptional candidate experiences

• Prioritization and organizational skills with the ability to identify high-value tasks

• A desire to constantly improve and optimize recruiting processes

• A belief in the importance of hiring for cultural fit

• Sees recruiting as a vital part of company success, not just a task. Enjoys interviewing and connecting with candidates, and is ready to collaborate with hiring managers for optimal hires

• A strong team player who can collaborate effectively with colleagues across the organization

Perks & Benefits:

• 🏖️ 22 days of paid leave

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 Weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• ✈️ For a smooth onboarding, we invite you to the closest office to your location for one week (flights and accommodation are handled by Gorgias).

• 💆🏻‍♀️ Get €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get €2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias... 😁

• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com