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Solutions Consultant



Toronto, ON, Canada
Posted on Tuesday, April 23, 2024

Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

What you'll do

  • Create and maintain Sales Demo Environments

  • Build custom automation flows in Gorgias

  • The delivery of relevant technical product presentations, demonstrations, workshops

  • Creates detailed design and implementation specifications for complex products/applications/solutions

  • To assist in the closure of sales opportunities by demonstrating a complete understanding of and resolving questions regarding our solution, services, and training.

  • To contribute to the qualification of prospects, proposed demonstration criteria, proof of concept system builds and sales cycle closure plans.

  • Supporting all sales, marketing, technical and channel objectives.

  • To assist sales in the response to RFIs

  • Participate in discovery sessions alongside sales to ask qualifying questions and understand pain points, current business processes, and ideal future state

  • Uses in-depth ERP-product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations

  • Ability to travel 50% of the time

Who you are

  • 2+ years of sales or pre-sales experience in tech

  • Experienced with APIs, Webhooks, and basic python

  • Basic understanding of helpdesks and or ticketing systems

  • Outstanding professional discovery, presentation, communication, and influencing skills to SMB/MM C-Level Executives

  • Experience in value based selling

  • Preferred experience in e-commerce

  • You want to join a startup in its most exciting stage: early growth

  • You want to step up to the challenge of hustling to scale our sales process

  • Passion for learning! You know that you don't know much, and you want to improve every day

  • Ability to understand complex ideas and automate processes

  • Active listener who can identify opportunities and leverage them

  • Strong ability to move fast and get things done

Perks & Benefits:

  • 🏖️ 5-week vacation

  • 🤕 Paid sick leave (15 days)

  • 🌏 6 weeks full remote/year

  • 🧸 Paid parental leave (16 weeks)

  • 💻 MacBook Pro

  • 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

  • 🏥 We provide private health insurance and retirement pension

  • 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

  • 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

  • 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias... 😁

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com