Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the Team

As Content writer, you will be responsible for scaling, optimizing, and continually tracking the success of the content program at Gorgias. Reporting to the Content Marketing Lead, you’ll be joining a team building a world-class content engine that drives meaningful results.

What You’ll Do

• Write, edit, and publish content in a variety of formats for multiple platforms including websites, events, and social media. Formats include but are not limited to: blogs, testimonials, guides, checklists, ebooks, white papers, articles, infographics, evaluations/quizzes, and video scripts.

• Refresh and repurpose existing content to upgrade the value and expand our reach

• Proofread and edit content produced or originated by you and others to reflect and drive our content marketing strategy and objectives.

• Manage our content production pipeline and calendar, collaborating with different stakeholders across time zones to move the roughest of drafts through the polishing process until they shine like the queen’s diamonds

• Optimize SEO-focused content to satisfy search intent, and engage the reader

• Develop a deep understanding of our audience — who they are and who they want to become — to ensure our content helps them achieve their goals

• Work with our product to learn it at a deep level, to write about it more accurately, and capture the nuance.

Who you are

• 3+ years writing experience (B2B SaaS or e-commerce experience is a bonus)

• Proven track record with measurable results, demonstrated growth and a learning mindset (learning new skills and polishing your current ones, consistently).

• You are agile and adaptable, with the ability to think strategically, solve problems independently, and learn quickly.

• You excel at collaboration and communication, and can work with a variety of team members with wide ranges of writing skill and experience

• You can uphold several standards in tandem, balancing AP style, the rules of grammar, Google’s ranking factors, and our internal style guide (which you will help build on)

• Your writing is engaging and interesting, in addition to being technically proficient

• You’re tech savvy and have experience with relevant software categories, including project management software (we use Asana), CMS software (we use Webflow), CRM software (we use Hubspot), and other popular content tools (we use Ahrefs and Clearscope, among others)

Perks and Benefits

• 🏖️ 5-week vacation

• 🤕 Paid sick leave (15 days)

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com