Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the team

The legal team will be in charge of a variety of topics including commercial negotiations, corporate employment, privacy and security compliance. The team’s mission is to make fast and legal-proof decisions by building trusted relationship with our customers and our teams internally.

We are seeking a dynamic and highly motivated legal professional to join our growing legal team as our second team member. This is a unique opportunity to be a foundational member of the legal department, working closely with our Legal Counsel, to shape and define the legal framework of our company.

As a core member of our legal team, you will be instrumental in providing legal support across a variety of areas, including contract negotiation and management, compliance, risk assessment, and corporate governance. You will collaborate with cross-functional teams to ensure that legal considerations are integrated into our business strategies and operations.

What You'll Do

• Review, draft, negotiate, and interpret a wide variety of commercial agreements including SaaS agreements, NDAs, vendor contracts, data processing addendums, business associate addendums with clients

• Help draft and update contract templates and order forms, and implement and manage contract lifecycle in collaboration with fellow colleagues on the Legal team

• Assist on other non-commercial, corporate and transactional matters, and monitor changes in legislation, advising on their impact on the business

• Coach sales and customer success team members on strategies for negotiating with customers

• Provide general legal support internally on an as-needed basis

Who You Are

• Licensed in any U.S. state but eligible to practice in NY or CA

• 3+ years of commercial legal experience in a law firm or in-house, with a particular focus on the technology sector, SAAS, and privacy

• High ethical standards, excellent judgment, and a high degree of emotional intelligence to build strong collaboration with stakeholders across the team and the business

• Excellent negotiation, drafting, and communication skills

• Strong analytical and problem-solving skills

• Ability to manage several simultaneous projects under deadline pressure

Perks & Benefits

• 🏖️ 5-week vacation

• 🤕 Paid sick leave

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Monthly lunch stipend of $300

• 🏥 Health insurance with up to 100% of premiums paid for employees - Anthem explore our plans

• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.

• 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2000 of learning material and wellness support per year! This includes $1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a $500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com