Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

What You’ll Do

At Gorgias, you will be part of a dynamic and fast-growing sales team, helping e-commerce businesses elevate their customer support experience and boost sales. Your mission is to empower merchants to simplify and automate their support across multiple channels while creating lasting customer relationships. Here's how you'll make an impact:

Your Day-to-Day

• Own the Sales Journey: Lead discovery, demo, and pricing calls, showcasing the power of Gorgias tailored to each prospect’s specific needs.

• Engage with Inbound Leads: Benefit from a well-developed lead generation team—your job will be less about hunting and more about guiding prospects through the buying journey.

• Build Strong Relationships: Act as a trusted advisor, answering questions and overcoming objections to keep deals moving forward smoothly.

• Drive Results Quickly: Thrive in a fast-paced environment where you’ll focus on closing deals efficiently while delivering an exceptional experience.

• Collaborate with Teams: Work closely with marketing and product teams to align efforts and ensure the feedback loop supports continuous improvement.

• Maintain Pipeline Hygiene: Follow up with prospects after demos, nurturing relationships and setting clear expectations for the next steps.

Who You Are

• Sales Experience: 1+ years in tech sales, with a passion for fast-paced, high-growth environments.

• Bilingual Proficiency: Excellent communication and writing skills in English and French.

• CRM Expertise: Understand the importance of CRM tools for maintaining data integrity and ensuring accurate forecasting.

• Driven to Succeed: Thrive in dynamic settings, embracing challenges to refine and scale the sales process.

• Deal Closer: Energized by fast-paced deals and the pursuit of ambitious goals.

• Curious Learner: Maintain a deep sense of curiosity and hunger to grow your sales expertise.

• Enjoy Selling: Selling comes naturally to you, and you're motivated to get even better.

• Adaptable & Efficient: Quickly grasp complex ideas, automate processes, and drive results.

• Active Listener: Attuned to prospect needs, with a talent for spotting and leveraging opportunities.

• Action-Oriented: Execute quickly and efficiently to get things done.

Bonus Skills (Nice to Have)

• Proven track record of meeting or exceeding sales quotas.

• Experience selling SaaS or working with e-commerce clients.

• Knowledge of API and HTTP integrations.

• Familiarity with MEDPICC methodology.

• Prior experience with customer support software.

Benefits & Perks

• 🏖️ 5-week vacation

• 🤕 Paid sick leave

• 🧸 Paid parental leave

• 💻 MacBook Pro

• 🏥 We provide private health insurance

• 🍽️ Monthly lunch stipend of $300 gross added to your salary

• 💆🏻‍♀️ Get up to €700 (gross) to set up your workstation at home (added to your first pay-check as an onboarding bonus)

• 📚 Get up to €1,500 of learning budget and a FitPass yearly membership. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com