Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the Design Team at Gorgias

The Gorgias Design team currently consists of 10 talented individuals, with plans to expand to a team of 18 by the end of 2025. Our designers are based in various time zones, including Paris, New York, LA, and London. While each designer primarily focuses on their respective product team, closely collaborating with PMs and engineers, we also make sure to prioritize a strong connection within the Design team as a whole.

We have regular ceremonies such as Design Ops Weekly and Design Critiques, and we're continuously experimenting with new methods of asynchronous collaboration. This helps us to ensure consistency in our work and to foster mutual support and mentorship among all team members.

About the Design Systems Team @Gorgias

As the Staff Design Systems Designer, you’ll report directly to Design leadership. This is a unique opportunity to shape Gorgias’ next chapter. As the first dedicated design systems owner, you will drive initiatives that enhance both the pace and quality of our work while supporting our ambitious product roadmap. This role is critical in maturing a cohesive, scalable design system that empowers our teams to deliver world-class products and exceptional customer experiences.

As the Staff Design Systems Designer, you’ll play a pivotal role in evolving and implementing our design system, ensuring consistency, accessibility, and usability across our portfolio. You’ll lead the development of scalable patterns and maintain a robust design source of truth, while also focusing on elevating UI and interaction design quality to create intuitive and impactful user experiences. Additionally, you’ll collaborate on strategic design initiatives across the business, driving innovation and aligning with Gorgias’ vision to lead in ecommerce customer experience.

What You'll Do

• Define and Evolve Gorgias’ Design System: Collaborate with designers and engineers to shape Gorgias’ visual language, including typography, color, iconography, and components. Use tools like Figma, Storybook, and design tokens to build and maintain a cohesive, accessible design system seamlessly integrated into the codebase. Conduct UI audits to resolve inconsistencies and align with Gorgias’ standards.

• Holistic Problem-Solving: Apply strategic thinking to evolve the design system, addressing challenges that impact teams and merchants. Balance innovation with practicality to enhance usability, ensure consistency, and improve cross-product cohesiveness.

• Inspire Innovation and Elevate Design Standards: Drive innovation by introducing forward-thinking approaches to design systems. Mentor the team to improve UX, interaction patterns, and design standards, creating exceptional customer experiences.

• Support Strategic Initiatives: Develop scalable design patterns for key projects, such as AI Agent enhancements and the information architecture refresh. Collaborate with teams to update interfaces, improve responsiveness, and ensure accessibility and localization.

• Communications and Cross-Functional Collaboration: Embed the design system across Gorgias by collaborating with product and engineering teams. Establish a contribution model to maintain and evolve the system, advocate its value, and educate teams on new patterns and components.

• Champion Accessibility: Embed accessibility standards into the design system, ensuring WCAG and ADA compliance. Introduce innovative solutions to elevate user experience and inclusivity.

Who You Are

Experience & Expertise

• Your portfolio highlights multiple design systems you’ve created or largely contributed to, showcasing a strong understanding of scalable design.

• 5+ years in UI/UX design, with at least 2 years dedicated to design systems.

• Proven ability to build, maintain, and scale design systems in fast-paced environments.

• Technically minded with expertise in tools like Figma, Storybook, and design tokens, and experience managing scalable libraries.

• Experienced in partnering closely with engineers, you understand the technical considerations of design system implementation.

• Strong knowledge of accessibility standards (WCAG, ADA) and inclusive design principles.

Key Competencies

• Holistic problem solver: Strategic thinker who addresses challenges across products and teams to deliver cohesive solutions.

• Collaboration leader: Skilled at building relationships and driving alignment across product, engineering, and design teams.

• Ambassador and educator: Confident in advocating for the design system and teaching stakeholders about its value.

• Impact-driven: You’re motivated by seeing tangible impact, excited by the idea that work done on a Monday could be live by Friday, driving results.

• Effective communicator and collaborator: Combines strong communication, storytelling, and relationship-building skills with a proactive, detail-oriented mindset to foster alignment and continuous improvement.

Perks and Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws - plus RTT if you’re in Paris)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (we use Swile)

• 🏥 We provide private health insurance (we use Alan)

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material per year (includes books, courses, and training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

Interviewing Process

Recruiter Interview [30 min]

• Meet Brittany Walker your recruiter for an introductory call in which you get to know more about Gorgias, our mission and the position, and we get to learn more about you

Hiring Manager + Craft Interview [60 min]

• Hiring Manager Interview [Part 1: 30 min]

  Meet Ben Ient the hiring manager, for an in-depth conversation about your past experience, track record, and thought process. This interview will explore how your skills and approach align with the role and the team’s goals.

• Craft Interview [Part 2: 30 min]

  Meet with Antonio Lapa, Senior Designer from the team to walk through examples of your work, focusing on design systems, UI/interaction design quality, and the impact you’ve created in past roles.

Case Study Presentation - Design Systems Live Task

[2 hours 15 mins]

• Prepare for the case study by becoming familiar with Gorgias and the task.

• Complete a live 2-hour case study and present it to the team: 1 hour 30 minutes of work, 45 minutes of initial brief review, and post-exercise review questions.

  • Panel

    • Antonio Lapa - Senior Product Designer

    • Lisa Timanova - Design Manager E-commerce

    • Andrei Don - Design Systems Engineering Lead

Product Leadership Interview

• [30 min] Meet Thomas Trinelle — our VP of Product, this is a good time to ask difficult questions and see if we are a good match for you!

Reference check

• Ben Ient will conduct 3 reference calls - [15 min each].

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!