Senior Back-End Engineer, Data Streaming
Gorgias
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
About the Team
At Gorgias, the Streaming Team powers our platform, supporting 100+ engineers with messaging and streaming systems that drive our products forward. Our goal? Build self-service tools that remove infrastructure headaches, so engineers can focus on innovation.
With a small, tight-knit team of four, you’ll have the freedom to shape your roadmap, collaborate directly with engineers, and deliver impactful projects—without product managers in the mix.
As Gorgias scales, we’re tackling big challenges, from improving Kafka and Flink reliability to migrating away from RabbitMQ to boost performance. If you love solving complex engineering problems and making a real impact, this is the team for you.
What you’ll do
Own and improve the reliability and scalability of streaming and messaging systems, such as Kafka, Flink, and RabbitMQ (with plans to adopt PubSub).
Lead projects like migrating away from RabbitMQ, ensuring seamless transitions for engineering teams.
Build tools and features that simplify infrastructure for engineers, enabling self-service and reducing the learning curve.
Drive live migrations, upgrades, and enhancements to production systems with minimal downtime.
Contribute to major initiatives, including the transition from monolith to microservices and on-premise to cloud infrastructure.
Collaborate closely with engineering teams to identify needs and deliver tailored solutions that boost productivity and reliability.
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Provide infrastructure support and maintenance, ensuring high-quality services and minimal incidents.
Who you are
6 years of strong experience in Python, with familiarity in tools like Redis and Celery
Expertise in messaging systems (RabbitMQ, Kafka, etc.) and a passion for infrastructure engineering.
Hands-on experience with Kubernetes and database management.
Proven ability to manage migrations and upgrades in live, production environments.
Knowledge of cloud infrastructure, including on-premise-to-cloud or cloud-to-cloud transitions.
A track record of engineering solutions for other engineers, with a focus on simplicity and usability.
Strong communication skills and the ability to self-manage roadmaps and priorities.
Perks & Benefits
🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)
🤕 Paid sick leave
🧸 Paid parental leave (16 weeks)
💻 MacBook Pro
🍽️ Personal credit card to buy lunches (we use Swile)
🏥 We provide private health insurance (we use Alan)
💆🏻♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
More cool things to know about Gorgias... 😁
Raised our Series C-2 for $29M in May 2024
We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
Hear directly from customers why they love Gorgias
Discover the Gorgias Platform
Learn about our Compensation Policy
Diversity, Equity, and Inclusion at Gorgias
At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.
We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!
