Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Role

The Strategy Team plays a central role in identifying strategic opportunities and driving high-priority initiatives that impact revenue growth, market expansion, and product strategy. Working cross-functionally with Leadership, Product, Go-To-Market (GTM), and Customer Research, we provide data-driven insights and execute strategic initiatives that shape the future of our business. We are looking for a high-performing Strategy Manager who thrives in a fast-paced environment, takes extreme ownership, and is eager to diagnose problems, analyze solutions, and drive implementation to create business impact.

What You'll Do

• Data collection & analysis: conduct market and competitor research, gather insights through quantitative & qualitative methods (e.g. SQL, customer interviews, surveys), and develop analytical frameworks to support decision making

• Formulate strategic recommendations: communicate the outcomes/insights to various stakeholders to aid strategic decisions and develop action plans for recommendations

• Cross-functional project management: work with leadership and key stakeholders across functions to implement recommendations. You'll be expected to take full ownership of these projects across all phases, from early exploration to execution.

• Take full ownership of high-impact strategic projects from exploration to execution.

• Work closely with Marketing, Sales, Engineering, Finance, and CX to implement strategic initiatives.

• Drive initiatives such as pricing strategy, customer segmentation, and GTM improvements.

• Identify inefficiencies and optimize revenue streams through data-driven decision-making.

• Support initiatives like overage migrations, pricing/billing strategy, and product-market fit evaluations.

• Monitor and measure business performance, identifying trends and opportunities for improvement.

Who You are

• 3-4 years experience in consulting, finance, or other roles requiring a blend of analytical, strategic, and cross-functional work.

• Strong SQL skills (a must) and proficiency in Excel/Google Sheets.

• Ability to develop and interpret analytical frameworks to drive insights.

• Experience with customer segmentation, forecasting, and market research.

• Prior experience in high-growth startups, strategy teams, or revenue operations is a plus

• Extreme ownership and a bias towards action, and are able to thrive in a fast-paced, constantly changing work environment

• Good interpersonal skills and ability to work and build relationships with a wide range of people, and execute on multiple projects simultaneously

• Tackle ambiguous, open-ended questions and quickly iterate on solutions

• Very strong verbal and written communication skills

Nice to Have

• Previous work experience in high-growth or early-stage startups

• Previous experience at an MBB consulting firm or top-tier MBA.

• Familiarity with e-commerce or B2B SaaS industries.

• Experience in pricing strategy, GTM operations, or revenue optimization.

Perks & Benefits

• 🏖️ 5-week vacation

• 🤕 Paid sick leave (15 days)

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

This role will be Hybrid reporting into our Toronto Office

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!