Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

About the Role

Gorgias is looking for a Strategic Finance Associate to support our Post-Sales functions (Customer Success and Support) and Helpdesk product. You’ll play a key role in financial planning, investment analysis, and topline metric ownership, helping to drive clarity and shape strategic decisions as we scale.

You’ll work cross-functionally on high-priority initiatives like forecasting, customer retention analysis, and business case development, gaining hands-on experience and direct exposure to senior leaders. This role is a great entry point for someone eager to grow in strategic finance at a high-growth SaaS company. You’ll be supported by a collaborative, fast-paced finance team that values mentorship and impact. This role reports to the Head of GTM Strategic Finance.

What You'll Do

• Embed with the business and provide strategic finance partnership to multiple senior leaders in the GTM organization

• Oversee end-to-end financial planning (current quarter, current year, multi-year) and reporting for our Post-Sales organization and Helpdesk product

• Own and evolve financial models to forecast headcount, spend, and revenue outcomes

• Track and analyze KPIs, including gross/net retention, customer contraction/expansion, and segment movements

• Align cross-functionally with Corporate Finance, Business Partners, RevOps, Data, and Accounting on key forecasts and planning cycles

• Drive ad hoc analyses that inform investment decisions, customer strategy, and product roadmap planning

Who You Are

• 2-3 years of experience in FP&A, investment banking, private equity, consulting, or a similar analytical role

• Strong in Google Sheets/Excel and eager to build your modelling toolkit

• Clear communicator with a positive, coachable, and collaborative mindset

• Comfortable working with data to solve business problems and structure decision frameworks

• Detail-oriented, resourceful, and proactive in tackling new challenges

• Someone who can multitask, work under pressure, and meet deadlines

Nice to Have:

• Experience working with GTM, Post-Sales, or Product teams in a financial or analytical capacity

• Familiarity with SaaS metrics (ARR, retention, LTV, CAC, etc.)

• Exposure to SQL or BI tools

• Experience using AI Tools, Pigment, NetSuite, and/or Hubspot

🏖️ 5-week vacation

• 🤕 Paid sick leave (15 days)

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

• 📚 Get up to $2000 of learning material (includes books**,** courses, training sessions that can be easily identified and linked with your job scope)

• 🥰 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once the health situation allows it, we'll transform these summits into offsites!)

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!