Field Support Engineer – Full Time

Location – Kansas, Oklahoma, N. Texas

About Greeneye:

Greeneye Technology was founded in 2017 in Tel Aviv, Israel. Its mission is to develop alternative and sustainable solutions to current crop protection practices that meet the growing global demand for food production, while also increasing productivity and profitability for farmers. The company is pioneering the use of precision spraying technology by harnessing AI and deep machine learning to enable intelligent, real-time decisions in the field that are proven to reduce chemical use by 88% on average.

Greeneye has a multidisciplinary team with expertise in computer vision, AI, agronomy, mechanical engineering, and business. In November 2021, Greeneye announced the commercial launch of its technology in North America, after a major funding round, signaling a major milestone in unlocking mainstream adoption of precision spraying by overcoming previous barriers of efficacy, speed of delivery, and cost.

Summary

The Sr. Field Technician will help develop, support, and maintain our precision spraying system and play a key role in enabling further product development. The primary role of this position is to carry out in-field product feature testing, troubleshoot problems in the field and provide support and communication internally that leads to short-term and long-term fixes to the equipment while supporting our customers. Tasks include conducting test plans, tracking issues and progress in fixing them, and communicating with customers, product managers, agronomists, and engineers on a regular basis. This role will also be responsible for training of Dealers and Jr. Field Technicians.

Responsibilities

• Carry out system and feature-related hardware, software, and machine vision field tests of mechatronic farm machinery. Provide detailed documentation of testing execution and results.
• Provide in-field engineering support, including data collection, field test, troubleshoot, diagnose, resolve, and document all aspects of the products.
• Provide an interface for Product Management, Agronomy and Engineering to understand the evolving needs of customers.
• Perform hands-on set-up, maintenance, testing and customization in the field per engineering test requirements.
• Track and manage recurring issues, from problem identification to resolution.
• Suggest design alternatives and support development of new features and tools.
• Transport and operate field test-related equipment as needed.
• Be responsible for operating and maintaining equipment.
• Training and support current new Dealers.

Requirements

• Experience with Agricultural equipment and working with large machinery in the field.
• Experience troubleshooting and working with complex systems involving software, electronics, and mechanical systems.
• Excellent verbal and written communication skills.
• Strong customer-facing skills & team-oriented mindset.
• Willingness to travel extensively (more than 50%) and provide hands-on support within the US.
• 2+ years in supporting, maintaining, or operating agricultural electro-mechanical systems.

Education

• Bachelor's degree or relevant work experience in Engineering, Agricultural or related technical area.