Join our team at Groover and help us deliver top-tier support to artists worldwide! We can be flexible with the schedule. Ideally, we would like the freelancer to be available for at least 3 afternoons and 2-3 mornings, or every afternoon and one morning. However, we are open to candidates who can commit to fewer hours.

Missions

The person will be hired on a freelance basis to support the team. You will play a crucial role in ensuring that artists receive the help they need and maintaining high support standards.

• Responding to customer support queries from artists, providing them with helpful, empathetic assistance

• Troubleshooting issues and identifying solutions in a timely manner

• Working closely with the rest of the support team to ensure a smooth workflow

• Engaging with artists and addressing their concerns, while understanding their needs and providing clear explanations

• Assisting with various tasks as needed, including documenting common issues or feedback

• Adaptable [Must Have]

• Problem solver [Must Have]

• Fast learner [Must Have]

• Good writing skills [Must Have]

• Empathetic and caring [Must Have]

• Good level of English and French [Must Have]

• Experience in customer support [Nice to Have]

• Comfortable working within the Paris time zone [Must Have]

• Someone who is passionate about customer service and the music industry.

• Screening interview with Eugénie

• Home challenge

• Technical/Fit Interview with Emma & Dorian