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Director of Product Design

Healthie

Healthie

Product, Design
Remote
Posted on Wednesday, January 10, 2024

Healthie offers infrastructure for next generation digital health organizations that provide virtual-first care. Our API-first and fully brandable suite of solutions - scheduling software, EMR, coaching tools, and client engagement - enables healthcare builders to launch and scale best-in-class experiences for their members. Our customers include prominent digital health companies that have raised $2B+ in venture capital and range from 5-person startups to multi-billion-dollar companies. In partnership with Healthie, they care for patients across the full spectrum — from preventative health & wellness to complex chronic care management, for millions of patients. Learn more about Healthie at: https://www.gethealthie.com/

We are seeking a highly skilled and experienced Director of Design to join our dynamic team. As the Director of Design at Healthie, you will play a critical leadership role in shaping the user experience and visual design of a best-in-class product for the health & wellness industry. Your expertise in UX design, coupled with management experience, and a systematic approach to problem-solving, will contribute to creating intuitive and visually appealing products. If you are a strategic thinker, strong communicator and possess exceptional leadership, communication, and organization skills, we want to hear from you.

Responsibilities

  • Stakeholder Relationship Management:
    • Build and manage relationships with business and tech stakeholders to advocate for user experience, using quantitative and qualitative methods.
  • Influential Product Direction:
    • Impact product direction by fostering relationships with Product Management and Engineering, guiding decisions with customer-centered research insights.
  • Focus on Quality
    • Build out a culture of visual quality and craftsmanship which interplays with usability, to support a standard of best-in-class software.
  • Strategic Communication Skills:
    • Demonstrate excellent strategic communication, presentation, and interpersonal skills, effectively communicating research insights at all organizational levels.
  • Advocacy for Human-Centered Design:
    • Strategically advocate for and clearly communicate the importance of human-centered design in product development.
  • Visibility and Issue Resolution:
    • Provide visibility into Design Team’s delivery targets, commitments, and progress, proactively resolving issues to ensure Design Team success.
  • Continuous Improvement Focus:
    • Use team feedback and metrics to identify improvement opportunities, collaborating with teams to drive continuous enhancement.
  • Team Collaboration and Growth:
    • Coach the team to enhance collaboration and self-organization, emphasizing continuous learning and growth.
  • Leadership and Mentorship:
    • Lead and mentor Product Designers, scaling teams with high-quality results, low attrition, and fostering team members' growth.

Requirements:

  • You’ve managed a design team of at least 10 people in a B2B SaaS organization which had a significant feature-set.
  • You’re an empowering leader and organizer who champions collaboration and communication skills.
  • You have the ability to analyze and de-escalate challenges by balancing empathy with strategic resolve.
  • You’ve led or assisted efforts in building and managing complete design systems.
  • You have extensive knowledge with tools and techniques employed in user experience research, coupled with an understanding of the merits and limitations inherent in each.
  • You are proficient in design & operational tools such as Figma, Figjam, Typeform, Notion

Outcomes

30-Day Milestones: Foundations and Understanding

Company Culture and Processes

  • Review Current Processes: Assess existing research and design methodologies.
  • Meeting Cadences Understanding: Familiarize with product and engineering meeting rhythms.
  • Operational Awareness: Grasp company-wide operational cadences, priorities, and frameworks like OKRs, planning timelines, and core themes.

Product Familiarity

  • Platform Knowledge: Gain a deep understanding of the Healthie platform, its features, and the historical context of its design.
  • Design Systems and Roadmaps: Examine current design systems, design backlog, and product roadmaps.

Team Assessment

  • Building Team Relationships: Forge strong connections with the Design team to understand individual skills, roles, and current projects.

Initial Meetings + Networking

  • Cross-Functional Connectivity: Establish relationships with key stakeholders in product, engineering, and growth departments.

60-Day Milestones: Strategy Development and Integration

Design Vision and Operations

  • Team Leadership: Take charge of weekly one-on-ones and review team check-ins.
  • Communication Rhythms: Establish a consistent cadence for Design team communications, both asynchronous and in-person.
  • Progress Reporting: Provide weekly updates on OKRs and KPIs.

Feedback Loops

  • Customer Engagement: Participate in customer calls alongside the Design team to understand customer needs and pain points.

Collaboration

  • Stakeholder Engagement: Set regular touchpoints with key cross-functional stakeholders.

90-Day Milestones: Implementation and Strategic Planning

Start Implementing Changes

  • Strategic Initiatives: Formulate strategies to address identified gaps in the platform, aligning with the company's bulletproof initiative.

Team Development

  • Supportive Environment: Ensure team members feel supported in their roles and have clearly communicated their career growth pathways.

Strategic Planning

  • Milestone Management: Guarantee that all milestones and deadlines are met with actionable and complete design deliverables.
  • Priority Setting: Manage inbound design support requests from various departments effectively.
  • Planning and KR Setting: Collaborate with the team to establish priorities and Key Results (KRs) for the upcoming quarter.

Evangelize Design

  • Leadership Advocacy: Promote the value of Design to the company's leadership.
  • Long-Term Strategy Presentation: Share a comprehensive long-term design strategy with stakeholders.
  • Continued Stakeholder Engagement: Maintain regular touchpoints with key cross-functional partners.

Continuous Goals:

  • Maintain a strategic focus aligned with the company's broader goals.
  • Adapt and refine strategies based on ongoing feedback and changing company needs.

Logistics

Location: NYC or LA, United States (remote/hybrid)

This is a full-time position

U.S. work authorization is required along with physical location residing within the United States. Healthie does not provide sponsorship.

The base salary for this role is $180,000- $200,000 per year + annual company bonus and benefits

Benefits

  • Competitive salaries
  • Stock options
  • Health insurance coverage (medical, dental, vision)
  • Life and disability coverages
  • FSA and HSA
  • Unlimited vacation time
  • 401(k) plan with company matching
  • Parental leave program
  • Learning & development stipends
  • Fitness membership budget
  • Co-working space budget
  • New work laptop
  • Home office equipment stipend
  • Nutritional coaching

Interview Process

  1. Resume Review
  2. Preliminary Interview- 15 minutes (Director of Talent)
  3. HM Interview- 30 minutes (Chief of Staff)
  4. Group Presentation Interview- 45 minutes (Design Team Members)
  5. Executive Interview- 20 minutes (CEO)
  6. Reference Check

Healthie participates in E-Verify.

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.

Healthie is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. We're proud to be building a diverse and inclusive environment that encourages collaboration, creativity, and growth. Whatever your background, please apply if this is a role that would make you excited to come into work every day.