Our Mission

We’re building infrastructure for modern healthcare delivery.

Traditional healthcare is plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences have been afterthoughts, as these systems have bolted on non-API-first solutions. None of this is built for how clinically excellent healthcare is actually delivered—longitudinally and collaboratively, with the patient at the center.

Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital. We provide the powerful infrastructure every scaling organization needs—EHR, scheduling, patient engagement, billing, and more—all accessible via modern APIs and a white-labeled UI. Our platform makes it simple for organizations of any size to launch, customize, and scale their care delivery models without reinventing the wheel.

Today, over 1 billion API calls are made to Healthie every month, as thousands of organizations—working with more than 13 million patients in total—rely on Healthie to deliver care across a spectrum of specialties, from preventative health and wellness to complex chronic care management.

We believe in the power of technology to improve access to healthcare—and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, make our product roadmap public so customers can see what we’re building, and remain relentlessly focused on how care gets delivered.

Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company.

Learn more at https://www.gethealthie.com/

About the Role

Healthie is seeking a strategic, hands-on Customer Implementation Manager (CIM) to join our Enterprise Customer Management organization. This role leads implementations and manages relationships with our largest digital healthcare customers, driving adoption, ensuring long-term satisfaction, and enabling scalable, successful customer outcomes.

As the primary point of contact during implementation, you will directly manage customer implementations and act as a trusted advisor, helping customers achieve their business goals and maximize the value of Healthie’s platform. You’ll oversee account health throughout onboarding, support customers in meeting target go-live dates, provide tailored product guidance, bring clarity to evolving requirements, manage implementation transitions, and proactively identify and mitigate risks to ensure a seamless experience. You’ll also collaborate closely with Solutions Engineering, Customer Success, Product, Sales, and Support to resolve challenges, help define paths forward when process or ownership is unclear, and contribute to improving the customer journey as the organization scales.

This role is ideal for someone who enjoys staying close to customers while also creating structure, documentation, and momentum in ambiguous or evolving environments.

Details

• This is a full-time, hybrid position, located in our NYC HQ.

• The OTE for this role is $105,000 – $150,000 per year.

• U.S. work authorization is required and Healthie does not provide sponsorship.

• This role may require up to 15% travel, as some customers may request onsite meetings.

About You

• You have 4+ years of experience in customer implementation, customer operations, program management, or customer success operations, with a proven track record of managing customer projects focused on outcomes and driving value.

• You have experience in digital healthcare services or a regulated SaaS environment, with familiarity in healthcare workflows, digital health solutions, and compliance considerations (e.g., HIPAA), and can translate complex requirements into clear next steps, practical plans, and shared understanding across teams.

• You bring experience across the SaaS customer lifecycle, with a strong understanding of onboarding, implementation, adoption, and cross-functional handoffs, and have partnered closely with Implementation, Customer Success, Product, and Support teams to bring alignment where roles or processes may still be evolving.

• You are an excellent communicator and collaborator who leads through influence and can simplify complex topics for diverse stakeholders, including senior customer leaders.

• You thrive in fast-paced, ambiguous environments and bring a strong bias toward execution, continuous improvement, and data-informed decision-making.

• You are comfortable taking ownership, asking hard questions, and helping establish clarity and accountability in environments where processes are still taking shape.

• You are passionate about healthcare and committed to improving patient outcomes and experiences.

• You embody Healthie’s core values (Respect, Reliability, Resilience), showing ownership, follow-through, and calm leadership in high-stakes customer moments.

• Bonus points if you have experience helping define or evolve implementation processes, templates, or handoffs in a growing SaaS organization.

Interview process

• Quick chat with Katie, Director of Talent (15 minutes)

• Interview with Caseley (20 minutes)

• Interview with Alexis (30 minutes)

• Presentation with Alexis, Caseley and 2 other members (that we rotate) of the Customer Implementation team (30 minutes)

• Final session with Tariq/Erica (30 minutes)

• Final Sync with Caseley and/or Alexis (15 minutes)

• Reference checks

To learn more about Working at Healthie & our benefits, click here.

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