At Heatseeker, we move fast, break barriers, and optimize for growth. We’re looking for a data-driven, growth-focused Customer Success Manager (CSM) with deep performance marketing expertise to help our customers scale aggressively and maximize ROI. If you thrive on data, experimentation, and customer growth, this role is for you.

Your Impact

• Turn onboarding into acceleration – help customers go from activation to measurable success through rapid experimentation.
• Drive growth through data – analyze performance metrics, uncover insights, and introduce high-impact optimizations that fuel expansion.
• Maximize revenue opportunities – identify upsells, cross-sells, and retention strategies using customer behavior data.
• Optimize marketing performance – guide customers on best practices in paid acquisition, conversion rate optimization (CRO), lifecycle marketing, and retention.
• Own the customer journey – ensure customers scale efficiently by removing friction, testing new tactics, and iterating fast.
• Improve customer funnel metrics – track activation, engagement, retention, and LTV to refine strategies.
• Educate & innovate – host growth-focused strategy sessions and deliver data-driven reports to help customers stay ahead of the curve.
• Collaborate for impact – work closely with sales, product, and marketing to ensure customers are getting maximum value.
• Be in the trenches – travel as needed to build stronger relationships and unlock deeper growth opportunities.

What You Bring

• 5+ years in customer success, growth marketing, or account management at a high-growth SaaS company.
• Expertise in performance marketing, analytics, and data-driven growth strategies.
• Proficiency with data tools (Google Analytics, Amplitude, Mixpanel, Tableau) and marketing platforms (HubSpot, Marketo, Meta Ads, Google Ads).
• A track record of scaling customer revenue through experimentation, funnel optimization, and lifecycle strategies.
• A consultative, strategic mindset with the ability to translate data into high-impact recommendations.
• A deep understanding of CAC, LTV, retention, and cohort analysis.
• A proactive, adaptable, and execution-focused approach to problem-solving.

Work Hours

Monday to Friday, 1:00 PM – 9:00 PM PST

How to Apply

Once you submit your application here please email your answers to the questions below, along with your CV, to recruitment@heatseeker.ai.

(Applications without email responses to the below will not be considered.)

1. Share an example of how you used data and analytics to drive customer growth. What tools did you use, and what impact did it have?
2. Describe a time you helped a customer scale their marketing efforts. How did you identify their needs and implement solutions?