Locations
United States · Massachusetts, USA · Cambridge, MA, USA · Cambridge, MA, USA · Boston, MA, USA · West Street / River Street, Boston, MA, USA
industry
Administrative Services · Information Technology · Professional Services · Software
Size
201-1000 employees
Stage
Series B
founded in
2011
Help Scout is a customer communication platform designed for growing businesses, offering a shared inbox, live chat, and self-service help center. Founded in 2011, it serves over 12,000 customer-facing teams and has facilitated over 950 million customer conversations. The platform emphasizes a people-first approach, enabling teams to deliver exceptional support while maintaining a personal touch. Help Scout differentiates itself with a commitment to customer-centric values, avoiding the pitfalls of traditional help desks that reduce customers to mere ticket numbers. Its pricing model is based on contacts rather than users, promoting accessibility and predictability for businesses of all sizes.
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