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Full Time



Posted on Friday, June 2, 2023

Customer Support Specialist

Job Posted
May 30, 2023 10:20 PM
Full Time

Customer Support Specialist

There are millions of e-commerce businesses around the world, and the industry is growing each year. Yet achieving profitability has never been harder. Costs are rising, it’s more tricky to acquire customers, and they have to run with lean teams. As a result, the vast majority of them guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site. As a result, they leave 6-10% of potential profit on the table.
Intelligems is a profit optimization platform that helps these entrepreneurs succeed, and find all of that extra profit. The platform provides e-commerce merchants with a wide range of AB testing and personalization tools to help them understand their data, run experiments, and price dynamically. We’re taking technology that has previously only been available to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size.
We have excellent traction and are working with > 200 brands and have processed more than $2B of data. We’re getting ready to head into scale mode, and are looking for someone to help establish our Merchant Success team to help our customers make the most out of this incredibly powerful platform.
We have an extremely high-performing team to go after this opportunity, and have a collaborative culture of low-ego + high IQ people. It’s our strongest asset, and we hold a very high bar. You can learn more about working at Intelligems and our values here.
We're backed by Matchstick Ventures, Vinyl Capital, Techstars, and the founders of companies like Klaviyo, Postscript, and Stedi and have raised >$4M of funding.


While we are a distributed company with the capacity to work well remotely (and have for many years)- we do believe the best work is done in a hybrid environment. Ideal candidates will be able and willing to work in the Denver, Colorado office 2-3 days a week. While this is not required, it’s preferred. Relocation is available in some cases.

Culture & Values

As a customer-first, product-oriented company all success will be driven by the caliber of people on the team. Our core values include:

1. Put customers first

Create impact for customers and put the customers' interests above your own with honesty and transparency.

2. Be helpful

What goes around comes around. You never know where someone else is coming from, and being able to help out is a privilege. Whether it's a request from a customer, a teammate, or a partner, do your best to be prompt and generous in your support

3. Strive for excellence

Commit to being the best in the world at what you do.

4. Build and develop a diverse, world-class team

Set the highest possible standards on hiring, and devote time and energy to giving and receiving feedback.

5. Have a perspective

Everyone on the team is responsible for making us great- if you disagree with something being done, you are expected to voice this and have a discussion - regardless of your role or who is on the other side of the table (or Zoom).

The Role

We are seeking a highly motivated individual to join our team as a Customer Support Specialist. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients primarily through chat and email.


Responding promptly to customer inquiries.
Knowing our products inside and out so that you can answer questions.
Being able to manage 20-30 open conversations that may be resolved in minutes to days.
Identifying trends in issues and providing feedback to product, tech, and ops teams.


Proven customer support experience or experience as a client service representative.
Excellent communication and problem-solving skills.
Experience in e-commerce or SaaS is a plus.
Ability to multitask, prioritize, and manage time effectively.
If you are a self-motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.

What’s Offered

Competitive salary + strong benefits + real equity packages
Extremely high degree of product/tech ownership
Medical, Dental, & Vision insurance
401(k) with match program
Flexible vacation and PTO schedule


Please fill out this form to apply. Reach out to jobs@intelligems.io with any questions
As an equal opportunity employer we strongly encourage people from underrepresented groups to apply for this role. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, disability, political affiliation, personal appearance, pregnancy, family responsibilities, matriculation, or any other characteristic protected under federal, state, or local law.