The RoleWe are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high-value brands, helping them maximize profit using Intelligems.Key ResponsibilitiesConduct one-on-one meetings with Customers to understand goals and develop strategiesSchedule trainings to empower and educate CustomersConduct data analysis to develop insightsEducate Customers on new featuresOptimize processes to scale success efficientlyDefine and track core customer success metrics (e.g., retention) Collect feedback from Customers to inform the product roadmapContribute to Sales and Customer Support processes as neededQualificationsProven track record in a customer-facing role (Customer Success, consulting, agency, or sales)Excellent communication and problem-solving skillsStrong desire to help others and think on your feetComfortable working “in the weeds” to solve problems and building processes for repeatable solutionsAbility to multitask, prioritize, and manage time effectivelyExperience in e-commerce, SaaS, or analytics-oriented companies is a plusFamiliarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plusUK/CET time zone preferred