The RoleWe're looking for a Product Manager to own our billing system, payment infrastructure, and revenue operations, which are the financial backbone that powers Intelligems' growth. This is a deeply cross-functional role at the intersection of engineering, sales, partnerships, finance, and customer experience.You'll be responsible for building and evolving our billing platform to support increasingly complex subscription models, partnership structures, revenue tracking, and financial workflows. You'll also partner closely with our Growth team to enable data-driven upsell, expansion, and reactivation motions that drive customer lifetime value.This role requires someone who can bridge the gap between technical systems and business operations, and who excels at translating sales and partnership requirements into scalable billing logic, anticipating edge cases before they become problems, and keeping a complex system running smoothly as we scale.What You'll DoOwn the billing system and payments infrastructureDefine the product strategy and roadmap for Intelligems' billing platform, spanning subscription management, payment processing, invoicing, revenue recognition, refunds, and financial reconciliationLead development of core billing features in partnership with Engineering to ensure accuracy, reliability, and seamless customer experiencesDesign and deliver scalable billing flows that support diverse pricing models, partnership arrangements (e.g., revenue shares, reseller agreements), and new business linesImprove payment success rates, reduce failed transactions, and optimize billing UX to minimize churn and support issuesEnable growth and revenue expansionPartner with the Growth team to build billing capabilities that support effective upsell, cross-sell, and reactivation campaignsDesign subscription upgrade/downgrade flows, trial management, and usage-based billing features that reduce friction and increase conversionCreate self-service billing experiences that empower customers to manage their subscriptions without support interventionBridge engineering and sales operationsAct as the critical link between Engineering and Sales/Partnerships teams, translating business requirements into clear, complete functional specificationsProactively identify edge cases, missing requirements, and workflow gaps before features are builtDevelop deep expertise in our billing system's architecture and logic to anticipate how new features will interact with existing functionalityCreate documentation, SOPs, and training materials that enable Sales and Customer Success teams to effectively manage billing scenariosEnsure financial accuracy and operational excellenceCollaborate with Finance to ensure billing data integrity, accurate revenue recognition, and seamless reconciliationBuild reporting and dashboards that provide real-time visibility into billing health, failed payments, revenue metrics, and financial anomaliesImplement guardrails, validation logic, and error handling to prevent billing mistakes that could impact customer trust or financial reportingNavigate compliance requirements (PCI, tax regulations, SCA) and translate them into product features and platform safeguardsManage complexity and scale operationsMaintain a holistic mental model of the billing system as it grows increasingly complex with new pricing models, partner arrangements, and feature additionsCreate frameworks and tooling that enable Sales, Partnerships, and Support teams to efficiently handle billing operations at scaleEstablish clear KPIs (e.g., payment success rate, billing error rate, time-to-resolution, expansion revenue) and use them to drive prioritizationWhat You BringRequired Experience & Skills3+ years of product management experience, with significant time spent on billing systems, payments, subscription management, or revenue operations in a SaaS environmentExperience working closely with sales teams or in sales/partnerships roles: you understand how sales operates, what they need to close deals, and how to translate their requirements into product featuresStrong technical aptitude: you can understand system architecture, data flows, API integrations, and complex billing logic. You don't need to code, but you can hold detailed technical conversations with engineers and anticipate technical implications of product decisionsTrack record of bridging gaps between technical and business teams: you've successfully gathered requirements from non-technical stakeholders, identified missing pieces, and delivered features that work correctly the first timeExperience with subscription business models: you understand MRR, expansion revenue, churn, cohort analysis, and how billing impacts these metricsBonus points for deep hands-on experience with e-commerce billing platforms (Stripe, Shopify, WooCommerce, or similar): you've worked directly with these systems, understand their capabilities and limitations, and know common pitfallsIdeal BackgroundExperience at a high-growth SaaS company, especially one serving SMB customers or operating on ShopifyFamiliarity with revenue operations, finance systems, and reconciliation workflowsBackground working with partnership or reseller billing models (revenue shares, co-selling arrangements)Experience enabling growth motions through product (upsells, trials, upgrade paths)Understanding of payment fraud, risk management, and failed payment recovery strategiesKey AttributesSystems thinker — you can hold complex, interconnected systems in your head and anticipate how changes ripple through the platformDetail-oriented — you catch edge cases, ask clarifying questions, and ensure requirements are complete before engineering starts buildingProactive problem-solver — you identify issues before they become crises and think several steps aheadStrong communicator — you can explain technical billing concepts to non-technical stakeholders and translate business needs into technical requirementsCustomer-focused — you understand that billing issues directly impact customer trust and retention, and you prioritize accuracy and reliabilityPragmatic — you balance perfectionism with speed, knowing when to ship quickly and when to invest in getting it rightWhat Success Looks LikeBilling system operates reliably with minimal errors, failed payments, or customer-impacting incidentsSales and Partnerships teams can confidently commit to complex billing arrangements without worrying about system limitationsEngineering receives complete, well-thought-out requirements with clear acceptance criteria and identified edge casesGrowth team has the billing capabilities needed to run effective expansion and reactivation campaignsFinance has accurate, real-time visibility into revenue metrics and billing healthSupport ticket volume related to billing decreases as self-service capabilities improvePayment success rates improve and involuntary churn from failed payments decreases