About Intuitivo

Teachers spend too much time on repetitive tasks like creating and grading assessments, taking away valuable time from their students. At Intuitivo, we're changing that. Our digital platform streamlines the entire assessment process, helping teachers save time and focus on what matters most: teaching.

We're trusted by hundreds of schools and tens of thousands of teachers, and we're just getting started. We're growing the team and expanding to new markets. You'll be joining a small, fast-moving team where you'll have real impact from day one.

Sounds like your kind of thing? Let’s shape the future of education together! 🚀

The Role:

You'll join our Customer Success team as a Customer Support Associate.

We believe that success starts with great support. That's why this role sits at the heart of our Customer Success team. We make sure every teacher and school that chooses Intuitivo gets the help they need, when they need it, and keeps coming back because the experience is that good.

You'll be the person our users turn to when they need help, someone who listens, understands, and always finds a way forward. As part of the Customer Success team, you'll also play a role in helping new schools get started and get value from Intuitivo from day one. From resolving issues to improving the systems behind the support experience, you'll influence how Intuitivo supports the people who trust it every day.

We're looking for someone autonomous, reliable, and genuinely interested in helping people succeed.

In this role, you’ll:

• Be the first line of support via email, chat, and phone, helping both free and paid users get the most out of Intuitivo;
• Ensure timely, professional, and genuinely helpful responses to every inquiry. Clear, simple, and human;
• Build and continuously improve support content, including FAQs, tutorials, help center articles, and walkthroughs;
• Create and refine pre-written replies, automations, and AI-assisted workflows to work smarter and faster;
• Identify and report issues, turn user feedback into actionable insights, and make sure the right information always reaches the right people;
• Contribute to Customer Success tasks such as supporting the initial onboarding of new schools, ensuring licenses are assigned and teachers get access from day one;
• Bring ideas to continuously improve the support experience, not just resolve tickets.

About you:

• Most importantly, you're eager to learn, humble, and a great team player, making you a fit with our culture;
• 1 - 3 years of experience in Customer Support or a similar role;
• Empathetic, proactive, and organized, with strong written and verbal communication skills;
• You pay attention to detail and always look at the full picture, understanding a user's history and context before jumping to a solution;
• You have a curious and creative mind. When you don't know something, you figure it out;
• Comfortable working across digital tools (e.g., support platforms, CRMs, Notion, Slack) and confident using AI to improve workflows and find smarter ways to do things;
• Fluent in Portuguese and English.

Nice to Have:

• Experience supporting B2B SaaS or education platforms;
• Experience working in a startup or fast-paced environment;
• Experience building or managing a help center or support content;
• A genuine interest in education and EdTech;
• Spanish or other languages are a plus.

Why You’ll Love Working With Us:

• 👊 Unique Culture: We take the work seriously but not ourselves. It's a relaxed environment where people help each other out and actually enjoy working and spending time together.
• 👩‍💻 Hybrid Work: We have an amazing office in Porto (UPTEC Asprela), but you have the flexibility to work from home whenever you want.
• 💻 Tools: We will provide you with a laptop (usually a Macbook, but we can adapt to your preference). A cellphone is also provided to some roles.
• 🏖️ Annual Retreat: We host at least one 3-day team retreat every year, where we travel, relax, bond over fun activities, and get to know each other better.
• 🎯 Impact: We’re still a small team, so everyone has a big impact on the future of the company. Plus, you will be working on an impactful product, with the potential to improve the quality of education all over the world.
• ⏰ Flexible Schedule: We’re flexible on schedule. If you need to do something outside work during the day, no problem, you can make up for it later. As long as you’re getting the job done, we want you to be free to organize your schedule the way that suits you best.
• 🧑‍⚕️ Health Insurance: Health shouldn’t ever be a concern. We provide everyone in the team with a Health Insurance plan, with the option to add family members and upgrade conditions.
• 🥳 Birthday Off: On top of the usual 22 working days of paid time off + public holidays, you’ll also have at least your birthday, Carnaval and the Christmas Eve day off.