COMPANY DESCRIPTION

A fast-growing scale-up building innovative products in a rapidly evolving market.

ROLE OVERVIEW

The customer success manager will own the relationship between the business and its clients - ensuring every organisation we work with sees real, measurable progress in their AI adoption journey from day one.

You will manage onboarding, drive engagement throughout programme delivery, and work proactively to identify opportunities to deepen the value clients get from ivee. This role combines relationship management with strategic thinking - you will be equally comfortable in a client meeting and in a spreadsheet reviewing engagement data.

KEY RESPONSIBILITIES

• Own the post-sale client relationship from onboarding through to renewal
• Lead programme kick-offs and ensure clients are set up for success from the start
• Monitor engagement and proactively intervene where clients need additional support
• Conduct regular check-ins and business reviews with key stakeholders
• Identify expansion opportunities and work with commercial teams to grow accounts
• Gather and synthesise client feedback to inform product and programme improvements
• Build and maintain customer health dashboards and reporting
• Act as the internal advocate for the customer across product, delivery, and leadership

WHAT WE'RE LOOKING FOR

• 2-5 years of experience in customer success, account management, or client services
• Proven track record of retaining and growing client relationships
• Strong communication skills and confidence engaging with senior stakeholders
• Data-driven approach to understanding and improving customer health
• Experience with CRM tools such as HubSpot or Salesforce
• Comfortable working in a fast-moving, early-stage environment
• Genuine interest in helping organisations adopt new technology effectively
• Bachelor's degree or equivalent experience