About the Company:

Kinetic Global is a global duty of care and critical event management security SaaS company operating in more than 175 countries. Kinetic Global provides global threat intelligence, personal safety, travel security, and enhanced emergency mass notification system with comprehensive global imagery and proprietary AI algorithms. The Kinetic Global SaaS platform ensures operational safety and security oversight to businesses operating worldwide, in partnership with Constellis, the world’s leading risk management organization. A wide range of companies & organizations have implemented Kinetic Global services and products, including Agencies, NGO’s and Fortune 500 companies.

About the role:

We are seeking an entry-level to mid-level and dedicated Install Engineer to join our team, focusing on the deployment of Kinetic Global’s Panic Solution for Hotels. This role is vital in delivering a seamless installation experience, ensuring that our technology operates flawlessly to safeguard hotel environments with our leading IOT technology. You’ll play a critical role in installing, configuring, and maintaining our systems while providing exceptional service and support to our clients. This role requires up to 60% travel and you will provide end-user support and training, release/upgrade support and testing, sales support and new client onboarding.

Competency in the following core skills:

• Perform on-site installation and configuration of Kinetic Global’s Panic Solution at client properties, ensuring full functionality and integration with existing systems.
• Conduct troubleshooting, testing, and maintenance to guarantee system reliability and optimal performance.
• Collaborate with clients to assess site-specific requirements and adapt installation plans to meet unique needs.
• Develop expertise in security systems and wireless technologies to address technical challenges effectively.
• Train hotel staff on system operations, user interfaces, and emergency procedures to promote customer confidence and usability.
• Work closely with internal teams to communicate feedback, resolve escalated issues, and contribute to continuous product improvement.
• Maintain meticulous documentation for each installation, including diagrams, specifications, testing reports, and system configurations.

Qualifications:

• Travel and willingness to learn
• Proven track record in the installation and configuration of security or related technology systems, preferably in hospitality environments.
• Strong problem-solving skills with the ability to analyze and resolve issues independently or as part of a collaborative team.
• Familiarity with networking concepts, wireless protocols, and security technologies.
• Excellent communication skills to engage effectively with clients and internal stakeholders.
• Ability to work in dynamic environments, manage tight deadlines, and travel to client sites as required.
• Customer-focused mindset with a passion for delivering outstanding service and building trusted relationships.
• Travel 50%